William Pace
Columbus
Summary
Security professional with thorough understanding of implementing and maintaining security protocols. Known for reliability, flexibility in adapting to dynamic environments, and strong focus on collaborative efforts to achieve results. Adept in surveillance, incident response, and conflict resolution, bringing balanced approach to team alignment and operational efficiency.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
CSR
10.2023 - 11.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Security Guard
Haven Security LLC
09.2022 - 10.2023
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Checked and verified photo identification prior to granting facility access.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
Security Guard
BPS SECURITY
09.2021 - 06.2022
- Performed physical security duties such as monitoring surveillance equipment, patrolling the building, and conducting perimeter checks
- Performed safety and emergency evacuations for client needs and incidents
- Recorded client needs, developed a response plan, and performed an evacuation pull-tag test
- Improved customer service by offering a friendly greeting and making sure the elevator was working while waiting for customers to enter
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
Security Guard
Securitas
04.2018 - 09.2021
- Performed safety and emergency evacuations for client needs and incidents
- Recorded client needs, developed a response plan, and performed an evacuation pull-tag test
- Improved customer service by offering a friendly greeting and making sure the elevator was working while waiting for customers to enter
- Performed physical security duties such as monitoring surveillance equipment, patrolling the building, and conducting perimeter checks
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
Customer Call Center Representative
Teleperformance
09.2016 - 03.2018
- Handled third party inbound calls placing and reviewing orders for customers
- Within the company worked with Priceline and Dick Sporting goods to assist clients with issues and processed payments
Education
Transcripts - Music Production
Hocking College
Nelsonville, OHHigh School Diploma -
FCI Academy
Columbus, Ohio06-2010
Skills
- Report writing
- Incident reporting
- General security
- Surveillance
- Complex Problem-solving
- Relationship building and management
- Security screenings
- Conflict de-escalation
- Visitor tracking
- Electronic surveillance
- Stationary surveillance
- Dispatch
Timeline
Customer Service Representative
CSR
10.2023 - 11.2024
Security Guard
Haven Security LLC
09.2022 - 10.2023
Security Guard
BPS SECURITY
09.2021 - 06.2022
Security Guard
Securitas
04.2018 - 09.2021
Customer Call Center Representative
Teleperformance
09.2016 - 03.2018
Transcripts - Music Production
Hocking College
High School Diploma -
FCI Academy
Similar Profiles
ADRIANA ALVAREZADRIANA ALVAREZ
Copart at CSRCopart at CSR
Nadine WardNadine Ward
WHSE Manager at CSRWHSE Manager at CSR
Eduardo SeguinotEduardo Seguinot
Dominos at CSRDominos at CSR