Patrick Bish
Systems Engineer
Myersville,MD
Summary
Versatile Systems Engineer with over 14 years of experience in implementation, validation and deployment of complex systems. Exceptional ability quickly to learn and use new information and technologies. Well versed in a wide variety of virtualization and automation technologies.
Overview
2
2
years of post-secondary education
14
14
years of professional experience
Work History
Systems Engineer
EResources, LLC
Alexandria, VA
02.2015 - Current
- Design and implement network infrastructure, storage solutions, and compute clusters for new datacenter builds and customer's environments
- Implement, maintain, and customize remote monitoring tools
- Propose, plan, and oversee projects and tools to improve service offerings to customers, improve support technician's capabilities, and stabilize newly acquired environments
- Plan and create tools to automate tasks for a variety of purposes using Python, Bash, Powershell, VBScript, and C#
- Work closely with the development and web hosting teams to implement and support GitLab CI/CD, Kubernetes and/or Docker Swarms, physical and software load balancers (FortiADC and HAProxy)
- Support datacenter team's needs for open-source tools, such as Elasticsearch, Kibana, Logstash, postfix, Docker
Systems Development Engineer/Network Engineer
EResources, LLC
Alexandria, VA
01.2011 - 02.2015
- Evaluate, plan, and implement platforms and tools for a transition to a new business model (MSP) and the required infrastructure for self-hosted services
- Create scripted automation processes to facilitate single-click solutions for software deployments, troubleshooting steps, information gathering, and problem resolution.
- Developed additional monitoring and alerting tools to integrate with RMM platform, giving technicians immediate access to relevant information and test results
- Developed scripts (Powershell and VBS) to automate transitions between antivirus solutions for thousands of endpoints, as well as automate the update processes for various third-party applications.
- Worked closely with senior management to successfully integrate a newly acquired company's technicians, equipment, and clients
- Remained the primary resource for network design and device configuration for internal and client environments
- Continued to plan and execute projects as an outsourced networking resource
Network Engineer/Automation Specialist
EResources, LLC
Alexandria, VA
08.2009 - 01.2011
- Wrote scripts (VBS) to automate full audits of prospective client's networks, workstations, servers, printers, share permissions, AD and Exchange best practices, and and group policy settings to provide readable and comprehensive reports for sales purposes
- Wrote scripts to simplify and automate domain migrations, clean up share permissions, and provide clients with additional capabilities to make them more self-reliant - such as creating new SFTP logins and folders, installing certificates, and installing/licensing/configuring applications for new hires
- Planned and implemented additional automation across over 100 unique client environments to address detected problems automatically and improve reliability of client's systems
- Continued to handle the majority of networking related projects for both internal and client projects.
- Operated as outsourced resource to plan and implement solutions to complex networking requirements (MPLS, Site-to-Site VPNs, BGP and geo-redundancy)
Helpdesk Team Leader
EResources, LLD
Baltimore, MD
01.2008 - 08.2009
- Troubleshoot and resolve standard desktop support requests
- Address issues involving client's network and server (Windows) infrastructure problems
- Act as Sales Engineer for Sales Team to evaluate client needs, recommend solutions, and ensure the solutions being sold were actually feasible
- Assist helpdesk team members and prioritize their tickets and time
Helpdesk Technician
EResources, LLC
Washington, DC
07.2007 - 01.2008
- Troubleshoot and resolve basic helpdesk requests
- Provide onsite support to senior technicians
Education
Associate of Science - Computer Networking And Telecommunications
Frederick Community College
Frederick, MD 10.2003 - 05.2005
Skills
Virtualization
Scripting skills
Network infrastructure administration
Mission-critical system design
Storage virtualization
Timeline
Systems Engineer
EResources, LLC
02.2015 - Current
Systems Development Engineer/Network Engineer
EResources, LLC
01.2011 - 02.2015
Network Engineer/Automation Specialist
EResources, LLC
08.2009 - 01.2011
Helpdesk Team Leader
EResources, LLD
01.2008 - 08.2009
Helpdesk Technician
EResources, LLC
07.2007 - 01.2008
Associate of Science - Computer Networking And Telecommunications
Frederick Community College
10.2003 - 05.2005