Patrick Breslin
Linwood,NJ
Summary
Highly motivated to learn.
Professional and motivated dispatcher with over 10 years experience in the industry looking to explore new fields. Highly efficient customer service, multitasking, and problem solving skills sharpened through hard work and fast-paced environments. A respectful and friendly demeanor along with clear communication and attention to detail that have helped build, maintain, and improve relationships with clients and coworkers alike.
Overview
11
11
years of professional experience
Work History
Licensed Insurance Agent
NJM Insurance Group
06.2022 - Current
- Calculated quotes and educated potential clients on insurance options.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
Dispatch Manager
Geigers Limousine
05.2019 - 05.2022
- Established and maintained positive relations with drivers, creating work environment to embrace, promote and lead continuous improvement efforts.
- Managed daily scheduling of labor and equipment needs and changes.
- Efficiently scheduled drivers and vehicles and prioritized workload appropriately to ensure maximum potential.
- Developed and monitored field efficiencies and innovated new ways to improve operations.
- Maintained proper work ethic and multi tasking skills while taking 80+ phone calls per shift.
- Managed 40+ employees.
- Trained employees dispatching procedures to properly handle daily calls.
Dispatcher
River City Rush Delivery
09.2018 - 04.2019
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Tracked changes in computer system to keep records current and accurate.
- Kept detailed and updated records of calls in physical and electronic databases.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
- Answered customer requests with information about availability, shipping and status updates.
- Supervised driver dispatching, route planning and vehicle tracking for over 50 truck drivers.
Laborer
Cte Construction
05.2018 - 08.2018
- Maintained clean, safe working environment by removing waste from job site prior to shift completion.
- Used picks and shovels to dig, spread and level dirt and gravel.
- Performed repetitive assembly tasks with hand and power tools and automated equipment.
- Met company and OSHA safety guidelines for work site operations to minimize worker risk.
- Most of my experience here was working with a company installing patios
Dispatch Supervisor
Atlantic Limousine
01.2012 - 03.2018
- Dispatched/ scheduled chauffeurs as needed covering up to 100+ reservations daily
- Inputted future reservations emailed and faxed in as well as taking over the phone bookings
- Handled pricing to ensure proper profiting
- Responsible for keeping up with proper protocol including work attire, etiquette, and keeping in touch customers to provide highest quality performance
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Education
Mainland Regional High School
Linwood, NJ06.2011
Skills
- Great on phone customer service
- Verbal and Written Communication
- Schedule Management
- Client Interaction
- Route Planning and Adjustment
- Building Customer Trust and Loyalty
- Creative Problem Solving
- Multitasking and Prioritization
Timeline
Licensed Insurance Agent
NJM Insurance Group
06.2022 - Current
Dispatch Manager
Geigers Limousine
05.2019 - 05.2022
Dispatcher
River City Rush Delivery
09.2018 - 04.2019
Laborer
Cte Construction
05.2018 - 08.2018
Dispatch Supervisor
Atlantic Limousine
01.2012 - 03.2018
Mainland Regional High School
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