PATRICK BREWNER
Cotati,CA
Summary
I've been in the coffee industry since 2010, gaining hands-on experience in everything from small, independent cafés to well-known coffee brands. I have a deep understanding of coffee culture, customer service, and operations has shaped me into a strong leader, now managing a Peet's Coffee location with a focus on growth, team development, and community connection. I have worked my way up through the ranks due to my hard work, determination and leadership. My goals include driving sales growth, fostering a strong team culture with employee development, strengthening community engagement to enhance customer loyalty. My focus is on operational efficiency, ensuring excellent service while maintaining high-quality standards.
Overview
16
16
years of professional experience
Work History
Barista/Shift Lead/Assistant Store Manager
Peet's Coffee
Cotati, California
10.2013 - Current
- 1. oversee daily operations, ensuring excellent customer service, managing inventory, and leading a team to meet sales and efficiency goals. Leadership keeps the store running smoothly while maintaining Peet's high standards for coffee quality and customer experience.
- 2. Employee Development: Promoted a culture of growth by mentoring baristas, leading to multiple internal promotions.
- 3. Community Engagement: Partnering with local businesses around the North Bay to boost brand presence and customer loyalty.
- 4. Customer Satisfaction: increased positive reviews in multiple North Bay locations by enhancing service and store atmosphere.
Barista/Cashier
Rendez Vous Cafe
San Mateo, California
02.2010 - 11.2012
- This is where I first learned the appreciation of coffee and customer connection. I developed my skill as a barista that lead me into leadership rolls outside of a mom and pop shop.
Shift Leader
It's a Grind Coffee House
Burlingame, California
03.2011 - 05.2012
- Team Leadership, Customer Service, Training & Development, Inventory & Ordering, Cash Handling.
Education
Business
College of San Mateo
San Mateo, CADiploma - undefined
Burlingame High School
Burlingame, CA07-2009
Skills
- Marketing
- Regulatory compliance
- Coaching and mentoring
- Sales management
- Schedule preparation
Timeline
Barista/Shift Lead/Assistant Store Manager
Peet's Coffee
10.2013 - Current
Shift Leader
It's a Grind Coffee House
03.2011 - 05.2012
Barista/Cashier
Rendez Vous Cafe
02.2010 - 11.2012
Diploma - undefined
Burlingame High School
Business
College of San Mateo