Patrick Bush
Spectrum
Buffalo,NY
1
Certification
14
years of professional experience
Experienced customer service representative with over 10 years of experience working in collections, banking, sales, and electronic services. Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints.
Work History
Technical Support
2 Years 2 Months- Troubleshooting tv and internet related issue for bulk community customers
- Provided technical support for end-users, resulting in increased productivity and reduced downtime.
- Boosted overall productivity by providing technical support and training to endusers.
- Increased customer satisfaction by providing timely and efficient technical support for software issues.
Collections Representative
1 Year 6 Months- REVIEWED COLLECTION REPORTS TO DETERMINE THE STATUS OF COLLECTIONS AND THE AMOUNTS OF OUTSTANDING BALANCES.
- PROCESSED PAYMENTS AND CONTRACTS ON ACCOUNTS.
- COLLECTED AND REPORTED MONTHLY EXPENSE VARIANCES AND EXPLANATIONS.
- PROCESSED PAYMENTS AND APPLIED TO CUSTOMER BALANCES.
- CONVEYED CURRENT ACCOUNT INFORMATION AND OBTAINED PAYMENTS BY USING PRE-SCRIPTED STATEMENTS.
- ENSURED CLIENTS RECEIVED COMPREHENSIVE PACKAGES CONTAINING ALL KEY INFORMATION, INCLUDING DEMAND LETTER AND LOAN AUTHORIZATION.
- NEGOTIATED RATES WITH CUSTOMERS AND ENTERED PAYMENTS INTO ACCOUNTING SYSTEM.
- MARKETED DELINQUENT MORTGAGE NOTES TO POTENTIAL INVESTORS AND NEGOTIATED TO RECEIVE HIGHEST BIDS.
- LOCATED DEBTORS BY UTILIZING SKIP TRACKING AND OTHER STRATEGIES.
Debt Collector
7 Months- REVIEWED COLLECTION REPORTS TO DETERMINE THE STATUS OF COLLECTIONS AND THE AMOUNTS OF OUTSTANDING BALANCES.
- PROCESSED PAYMENTS AND CONTRACTS ON ACCOUNTS.
- COLLECTED AND REPORTED MONTHLY EXPENSE VARIANCES AND EXPLANATIONS.
- PROCESSED PAYMENTS AND APPLIED TO CUSTOMER BALANCES.
- CONVEYED CURRENT ACCOUNT INFORMATION AND OBTAINED PAYMENTS BY USING PRE-SCRIPTED STATEMENTS.
- ENSURED CLIENTS RECEIVED COMPREHENSIVE PACKAGES CONTAINING ALL KEY INFORMATION, INCLUDING DEMAND LETTER AND LOAN AUTHORIZATION.
- NEGOTIATED RATES WITH CUSTOMERS AND ENTERED PAYMENTS INTO ACCOUNTING SYSTEM.
- MARKETED DELINQUENT MORTGAGE NOTES TO POTENTIAL INVESTORS AND NEGOTIATED TO RECEIVE HIGHEST BIDS.
- LOCATED DEBTORS BY UTILIZING SKIP TRACKING AND OTHER STRATEGIES.
Student Loan Collector
5 Months- PROCESSED PAYMENTS AND FUTURE PAYMENTS FOR DELINQUENT FEDERAL LOANS
- ASSIST WITH ENROLLING IN CONSOLIDATION AND REHAB PROGRAMS BASED ON LIVING SITUATION
CUSTOMER SERVICE REPRESENTATIVE
7 Months- ENTERED CUSTOMER INTERACTION DETAILS IN SOFTWARE TO TRACK REQUESTS, DOCUMENT PROBLEMS AND RECORD SOLUTIONS OFFERED.
- PROVIDED ASSISTANCE WITH ANY RETAIL RELATED QUESTIONS OR CONCERNS
- APPLIED PAYMENTS FOR INSTALLMENTS LOANS AND INTEREST BEARING CREDIT CARDS
- OFFERED BANK RELATED PRODUCTS
- ANSWERED CONSTANT FLOW OF CUSTOMER CALLS WITH UP TO NUMBER CALLS IN QUEUE PER MINUTE.
- DESCRIBED PRODUCT OR SERVICE TO CUSTOMERS, THOROUGHLY EXPLAINING DETAILS AND CARE OF MERCHANDISE.
- EDUCATED CUSTOMERS ON PROMOTIONS TO ENHANCE SALES.
- ANSWERED CUSTOMER TELEPHONE CALLS PROMPTLY AND IN APPROPRIATE MANNER.
COLLECTIONS SPECIALIST
5 Months- REVIEWED COLLECTION REPORTS TO DETERMINE THE STATUS OF COLLECTIONS AND THE AMOUNTS OF OUTSTANDING BALANCES.
- PROCESSED PAYMENTS AND CONTRACTS ON ACCOUNTS.
- COLLECTED AND REPORTED MONTHLY EXPENSE VARIANCES AND EXPLANATIONS.
- PROCESSED PAYMENTS AND APPLIED TO CUSTOMER BALANCES.
- CONVEYED CURRENT ACCOUNT INFORMATION AND OBTAINED PAYMENTS BY USING PRE-SCRIPTED STATEMENTS.
- ENSURED CLIENTS RECEIVED COMPREHENSIVE PACKAGES CONTAINING ALL KEY INFORMATION, INCLUDING DEMAND LETTER AND LOAN AUTHORIZATION.
- NEGOTIATED RATES WITH CUSTOMERS AND ENTERED PAYMENTS INTO ACCOUNTING SYSTEM.
- MARKETED DELINQUENT MORTGAGE NOTES TO POTENTIAL INVESTORS AND NEGOTIATED TO RECEIVE HIGHEST BIDS.
- LOCATED DEBTORS BY UTILIZING SKIP TRACKING AND OTHER STRATEGIES.
CUSTOMER SERVICE REPRESENTATIVE
2 Years 8 Months- PROVIDED ONGOING GUEST SERVICE, INCLUDING PRODUCT OR SERVICE ADVICE.
- DESCRIBED PRODUCT OR SERVICE TO CUSTOMERS, THOROUGHLY EXPLAINING DETAILS AND CARE OF MERCHANDISE.
- ANSWERED AVERAGE OF NUMBER CALLS, EMAILS AND FAXES PER DAY, ADDRESSING CUSTOMER INQUIRIES, SOLVING PROBLEMS AND PROVIDING NEW PRODUCT INFORMATION.
- COLLABORATED WITH CROSS-FUNCTIONAL TEAMS AND DIVERSE COLLEAGUES TO ACCOMPLISH TEAM OBJECTIVES AND SERVE CUSTOMER NEEDS.
- INVESTIGATED AND RESOLVED CUSTOMER INQUIRIES AND COMPLAINTS IN A TIMELY AND EMPATHETIC MANNER.
- LIAISED WITH CUSTOMERS, MANAGEMENT AND SALES TEAM TO BETTER UNDERSTAND CUSTOMER NEEDS AND RECOMMEND APPROPRIATE SOLUTIONS.
Camp Counselor
3 Years 11 Months- Assist with summer camp and fall camp for sports and outside activities.
- Supervised daily camp activities, ensuring safety and engagement among participants.
- Developed and implemented creative programs to enhance campers' social and emotional skills.
- Trained and mentored junior counselors, promoting teamwork and effective communication.
Education
High school diploma - Carpentry
High school or equivalent
Skills
Collections
Skip tracing
Payment negotiation
Account review
Report generation
Workforce scheduling
Team coaching
Call center metrics
Outbound calling
Customer service
Accomplishments
3.0 gpa
JROTC
Certification
Carpentry
Skills
Leadership Development,Call Center Operations,Call Center Operations,Customer Support Leadership,Customer Support Leadership,Customer Support Leadership,Collections Operations,Collections Operations,Collections Operations,Collections Operations,Collections Operations,Collections Operations,Collections Operations
Timeline
Technical Support
Spectrum
02.2024 - 04.2026Read More
Collections Representative
TSI - Transworld System, Inc.
08.2022 - 02.2024Read More
Debt Collector
Northstar Location Services
12.2021 - 07.2022Read More
Student Loan Collector
iQor- Depew
10.2019 - 03.2020Read More
CUSTOMER SERVICE REPRESENTATIVE
M&T BANK CORP
03.2019 - 10.2019Read More
COLLECTIONS SPECIALIST
CAPITAL MANAGEMENT SERVICES L.P.
10.2018 - 03.2019Read More
CUSTOMER SERVICE REPRESENTATIVE
INSTALLS INC
02.2016 - 10.2018Read More
Camp Counselor
Boys & Girls Clubs of America
01.2012 - 12.2015Read More
Mckinley High School
High school diploma from Carpentry
Read More