Summary
Overview
Work History
Education
Skills
Assessments
Personal Information
Timeline
Hi, I’m

Patrick Cimanya

Kent,WA
Patrick Cimanya

Summary

Patrick is a creative and technical young professional with an interest in information technology. He has completed different IT related certificates all making up to his diverse skill-set not limited to Comptia Series Network+, Security +, Linux +, Administrative Experience, Help Desk, Microsoft Office making him very relevant in today's ever changing IT field. Conversant in both French and English, Patrick would be a valuable addition to any organization that chooses to employ him. He believes in continuous development and would like to further his studies by obtaining a degree in IT.

Hardworking Field tech bringing 10+ years of experience performing diverse maintenance and repair duties. Dedicated to maintaining optimal equipment functionality by managing routine and complex equipment and facility matters. Strong knowledge of hand and power tool operation and safety measures.

Forward-thinking professional offering more than 10 years of experience working in demanding, deadline-driven environments. Excellent skills servicing Network systems, making repairs and conducting warranty work.

Overview

21
years of professional experience

Work History

Ricoh
Seattle

Field Service Technician
06.2019 - Current

Job overview

  • Providing service and customer support during field visits or dispatches
  • Managing all on site installation, repair, maintenance and test tasks
  • Diagnosing errors or technical problems and determining proper solutions
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Evaluated emerging technologies in the field service industry to recommend improvements in existing products or services offered by the company.
  • Diagnosed and repaired problems with electrical and mechanical systems.

Gate Gourmet

Store room Clerk
04.2018 - Current

Job overview

  • Overseeing stock in warehouses and stores as a stock room clerk or material recording clerk
  • Duties include stocking shelves and recording inventory.

Swissport

customer service Representer
04.2019 - 05.2019

Job overview

  • Welcoming passengers at Check in desks and boarding gates
  • Verifying tickets, identity papers, and luggage conformity
  • Solving potential issues and informing passengers about their flight.

Amazon

Associate
11.2018 - 03.2019

Job overview

  • Processing package and ship orders accurately
  • Organizing stock and maintaining inventory
  • Inspecting products for defects and damages
  • Examining ingoing and outgoing shipments
  • Organizing warehouse space and receiving, unloading, and placing incoming inventory items appropriately
  • Checking, verifying, and filling customer invoices.

Hyundai Photo

Technician
05.2006 - 09.2017

Job overview

  • Designing and printing professional photos
  • Attending to both hardware and software problems for computers and cameras
  • Responsible for networking and checking if all networks are operating correctly
  • Troubleshooting and diagnosing network problems
  • Building computers from scratch and creating internet connections
  • Selling computer parts to clients.

DRC

Cypro Internet Café Technician
05.2005 - 12.2005

Job overview

  • Repairing hardware and software problems
  • Assisting in connecting to the network
  • Assisting clients with problems in using computers
  • Achieving skills networking of over 100 computers in less than 2 hours.

ISTA (DRC)
Kinshasa DRC

Aviation Internship
01.2003 - 01.2005

Job overview

  • Monitoring and repairing gyroscope in the aircraft
  • Repairing the electronic system inside the aircraft
  • Monitoring how the instruments in the cockpit were working
  • Fixing broken systems from the aircraft in the labs.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Prepared comprehensive reports summarizing data analysis findings, informing key decision-makers of important trends and patterns.
  • Frequently inspected production area to verify proper equipment operation.

ISTA (DRC)

Waiter/Bartender
04.2004 - 06.2004

Job overview

  • Took orders, served food and beverages to patrons, and prepared drinks
  • Checked with customers to ensure they were enjoying their meals and took action to correct any problems
  • Collected payments from customers
  • Responsible for cleaning and advertising.

Education

Comptia
Washington VA

Certificate from Linux +
09.2012

University Overview

COMPTIA
Washington, VA

Certificate from Security +
09.2011

University Overview

COMPTIA
Washington, VT

Certificate from NETWORK +
09.2010

University Overview

ADOBE
South Africa

Certificate from PHOTOSHOP
06.2009

University Overview

Institute of Technology And Applied Science ISTA
Democratic Republic Of Congo DRC

Bachelor of Science from Aviation And Avionics
09.2003

University Overview

  • Airport Maintenance Management
  • Aviation Operations Management
  • Aviation Safety
  • Aviation Security
  • Flight Operations
  • Management
  • Unmanned Aerial Systems

St Esprit Institute
Republic Democratic Of Congo

GED
12.1999

University Overview

Skills

    • Customer Service
    • Call Center
    • CSR
    • Bilingual
    • Customer Care
    • Field Service
    • Service Technician Experience
    • 3G
    • Aircraft Maintenance
    • Aircraft Avionics
    • Firewall
    • Computer networking
      • DNS
      • Scripting
      • Linux
      • Active Directory
      • LAN
      • Microsoft Windows
      • Work Orders
      • Data Collection
      • System repairs
      • Building Maintenance
      • Route Planning
      • Power Tools

Assessments

Assessments
  • Basic Computer Skills: PC, Highly Proficient, 04/01/19
  • Personality: Hard-Working, Proficient, 04/01/19

Personal Information

Personal Information
Title: IT, Technician and Engineering

Timeline

Field Service Technician
Ricoh
06.2019 - Current
customer service Representer
Swissport
04.2019 - 05.2019
Associate
Amazon
11.2018 - 03.2019
Store room Clerk
Gate Gourmet
04.2018 - Current
Technician
Hyundai Photo
05.2006 - 09.2017
Cypro Internet Café Technician
DRC
05.2005 - 12.2005
Waiter/Bartender
ISTA (DRC)
04.2004 - 06.2004
Aviation Internship
ISTA (DRC)
01.2003 - 01.2005
Comptia
Certificate from Linux +
COMPTIA
Certificate from Security +
COMPTIA
Certificate from NETWORK +
ADOBE
Certificate from PHOTOSHOP
Institute of Technology And Applied Science ISTA
Bachelor of Science from Aviation And Avionics
St Esprit Institute
GED
Patrick Cimanya