Patrick Cooksey
San Diego,CA
Summary
Results-driven professional with many years of experience in guest services. Skilled in training, resolving complex issues, fostering transparent communication to ensure operational excellence and prioritizing customer satisfaction.
Overview
3
3
years of professional experience
Work History
Guest Service Agent III
Club WYNDHAM
San Diego, CA
10.2022 - Current
- Lead of the front desk, first point of contact for all associates when any issues or questions arise
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Head of Health and Safety program for Harbour Lights
- Responsible for training all new hires for guest services team
- Worked directly with inventory team to fix overbooking and relocations
- Lead of the front desk, responsible for any and every situation that arises
- Worked closely with leadership in each department to ensure smooth conditions daily
- Exceptional contributor in back to back years that saw an increase in OE score and Check in experience at Harbour Lights
Education
High School Diploma -
San Diego High School
San Diego, CASan Diego City Community College
San Diego, CASkills
- Emerging Leaders graduate
- Exceptional Contributor 2024, 2025
- Bilingual
- Transparent Communication
- Flexible Schedule
Timeline
Guest Service Agent III
Club WYNDHAM
10.2022 - Current
High School Diploma -
San Diego High School
San Diego City Community College