Summary
Overview
Work History
Education
Skills
Timeline
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Patrick Douglas

Patrick Douglas

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dependable Collections Specialist successful at meeting high productivity, quality and performance standards. Efficient and competent professional.

Overview

9
9
years of professional experience

Work History

Collections Analyst

Comcast Business
08.2018 - Current
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Monitored accounts for compliance with established payment plans and flagged non-compliances.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Trained new team members on scripts, company services and collection strategies.
  • Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
  • Achieved performance goals on consistent basis.
  • Entered client details and notes into system for interdepartmental access and review.
  • Initiated service disconnection upon failure of other collection methods.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Worked with customers to create debt installment payment plan and offered amnesty based on current financial condition and amount of debt
  • Entered tickets for misapplied payments , bankruptcies, and other disputes.

Collections Specialist

Hyundai Capital America
06.2017 - 08.2018
  • Negotiated to collect balance in full inbound and outbound calls.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Processed payments and applied to customer balances.
  • Counseled debtors on payment options and arranged installment agreements.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Used probing techniques to determine debtors' reasons for delinquency.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Used skip tracing and other techniques to locate debtors.
  • Trained new team members on call flow, company services and collection strategies.
  • Recorded all information regarding financial status of customers.

Collections Analyst

Xfinity Comcast
11.2014 - 05.2017
  • Negotiated to collect balances in full.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Processed payments and applied to customer balances.
  • Achieved performance goals/metric each fiscal month.
  • Offered settlements to debtors with charged off accounts 7 or less.
  • Worked in call center environment handling manual and automatically dialed outbound calls with a mixture of inbound calls as well for debtors calling back to settle their balances.
  • Trained new team members on call flow, company services and collection strategies by allowing them to shadow with me on calls.
  • Submitted tickets for debtors who filed for bankruptcy to resolve previous unpaid debt.

Education

Bachelor of Science - Business Administration

Rust College
Holly Springs, MS
05.2011

Skills

  • Performance Goals
  • Credit and Collections
  • Auto Dialers
  • Familiarity with Locating Individuals
  • Team Oriented
  • Customer Experience
  • Persuasive Negotiations
  • Microsoft Office
  • Payment Plan Coordination
  • Process Payments
  • Payment Scheduling

Timeline

Collections Analyst

Comcast Business
08.2018 - Current

Collections Specialist

Hyundai Capital America
06.2017 - 08.2018

Collections Analyst

Xfinity Comcast
11.2014 - 05.2017

Bachelor of Science - Business Administration

Rust College

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Patrick Douglas