Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Patrick Dufour

Malvern,PA

Summary

Responsible and motivated student eager to apply classroom knowledge to real-world experiences. Excelled in client relationship management. Demonstrates exceptional teamwork, clear communication, and a positive attitude, making a reliable asset to any customer-focused team. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team. Has shown a strong willingness to learn and contribute.

Overview

3
3
years of professional experience

Work History

Delivery Driver

Domino's Pizza
Malvern, PA
05.2024 - 08.2024
  • Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
  • Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
  • Loaded and unloaded vehicles at distribution center and delivery address.
  • Verified accuracy of items loaded onto truck against shipping documents.
  • Adhered to all applicable traffic laws while driving delivery vehicle.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.
  • Utilized GPS and maps for efficient route planning.
  • Provided excellent customer service by answering inquiries about products or services being delivered.
  • Managed accurate recordkeeping by distributing invoices, collecting payments and updating logs.
  • Ensured accurate completion of all paperwork associated with deliveries.
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Utilized street maps to plan and determine most efficient routes.
  • Notified customers of delays to decrease calls to support.

Warehouse Support Technician

Thomas Willcox Company
Exton, PA
05.2023 - 08.2023
  • Resolved customer complaints related to product quality or delivery issues.
  • Organized bench supplies and performed inventory counts.
  • Performed routine maintenance and software updates on support tools and customer systems.
  • Resolved escalated customer complaints in a timely manner.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Escalated complex issues to senior technical staff, ensuring proper follow-through until resolved.
  • Performed variety of clerical and administrative duties pertaining to on-site support.

Cashier

Wegmans
Malvern, PA
07.2021 - 07.2023
  • Helped customers find specific products, answered questions, and offered product advice.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Greeted customers promptly and responded to questions.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Performed other duties as assigned by management.
  • Answered customers' questions and provided information on store procedures or policies.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Welcomed customers, offering assistance to help find store items.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Answered customer questions and provided store information.
  • Worked closely with front-end staff to assist customers.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Followed company security procedures for handling large sums of money.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Built and maintained productive relationships with employees.

Education

Bachelor of Science - Economics

Syracuse University
Syracuse, NY

Skills

  • Customer interaction
  • Clear communication
  • Time management
  • Quality assurance
  • Multitasking and organization
  • Courteous and polite demeanor
  • Client relationship management
  • Teamwork and collaboration
  • Problem-solving
  • Dependable and reliable
  • Positive attitude

Affiliations

  • Member of XYZ Fraternity/Rush Chair
  • Club
  • Volunteer work

References

References available upon request.

Timeline

Delivery Driver

Domino's Pizza
05.2024 - 08.2024

Warehouse Support Technician

Thomas Willcox Company
05.2023 - 08.2023

Cashier

Wegmans
07.2021 - 07.2023

Bachelor of Science - Economics

Syracuse University

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Patrick Dufour