Patrick Fallon
Springfield,MA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
25
25
years of professional experience
Work History
Inside Sales and Engineering
L M Tarbell, Inc
01.2003 - Current
- Handle customer calls and inquiries
- Managed a portfolio of key accounts, fostering long-term relationships and generating repeat business.
- Order Entry using Prophet 21
- Maintain inventory of raw materials and finished products
- Purchasing of raw materials and resale items
- Schedule production orders and assembly of products
- Maintain CAD Designs and blue prints using Solidworks Inventor
- Produce designs and drawings for manufacturing
Finishing Department Supervisor
Incom Inc
03.2002 - 12.2002
- Supervised 15 employees and ongoing daily production phases.
- Identified process improvement areas and employee professional development needs through observations, interactions and production floor walk-throughs.
- Ensured timely delivery of finished goods by coordinating with Inspection and shipping.
- Maintained strict quality control standards, ensuring all finished products met or exceeded customer expectations.
Machinist
C T Fiberoptics
08.2001 - 03.2002
- Managed multiple projects simultaneously, prioritizing tasks to meet deadlines while maintaining high-quality work standards.
- Optimized tooling performance through regular inspection, cleaning, sharpening or replacing worn tools as needed.
- Utilized micrometers and calipers to measure and verify precise tolerances.
- Manually set up machinery, lathes, and grinders.
- Inspected completed parts to verify compliance with specifications and quality standards.
- Read and interpreted blueprints, technical drawings and schematics to determine parts dimensions.
- Operated drill presses, lathes and milling machines to produce required fixtures
- Used CNC and manual equipment to perform both initial and final machining.
Terminal Operations Manager
A & R Transport
07.1999 - 04.2001
- Managed terminal operations to ensure smooth functioning, optimal resource utilization, and timely service delivery.
- Oversaw maintenance activities, ensuring equipment reliability and minimal downtime due to repairs or malfunctions.
- Facilitated delivery of dispatched loads by assigning boards and developing contingency plans.
- Trained new staff on job duties, company policies, and safety procedures.
- Fielded customer complaints and comments and rectified issues.
- Directed and monitored tracking, routing and dispatching transportation vehicles.
- Hired, trained and educated new employees to improve company performance and efficiency.
- Performed human resource-related tasks by interviewing and hiring employees, performing payroll functions and evaluating drivers.
- Coordinated and monitored maintenance and repair of company vehicles to provide timely servicing.
Education
Mechanical Engineering Technology
Springfield Technical Community College
Springfield, MA2004
CNC And Manual Machining
Western Mass Precision Institute
West Springfield, MA08.2001
Truck And Bus Driving
New England Tractor Trailer Training School of Connecticut
Somers, CT06.1992
Skills
- Data entry proficiency
- Excellent communication
- Attention to detail
- Team collaboration
- Customer relationship management
- Exceptional Customer Service
- Email and Phone Etiquette
- Cheerful and Energetic
Affiliations
- Fishing
- Golfing
- Playing guitar and singing
- Church Deacon
Timeline
Inside Sales and Engineering
L M Tarbell, Inc
01.2003 - Current
Finishing Department Supervisor
Incom Inc
03.2002 - 12.2002
Machinist
C T Fiberoptics
08.2001 - 03.2002
Terminal Operations Manager
A & R Transport
07.1999 - 04.2001
Mechanical Engineering Technology
Springfield Technical Community College
CNC And Manual Machining
Western Mass Precision Institute
Truck And Bus Driving
New England Tractor Trailer Training School of Connecticut
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