Patrick Gafka
Austin,TX
Summary
To seek and maintain a full time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem solving skills.
Overview
4
4
years of professional experience
Work History
Valet Supervisor
Austin Proper Hotel
03.2024 - Current
- Delivered exceptional service by actively listening to guests, addressing inquiries, and resolving issues promptly.
- Monitored guest feedback through surveys and direct interactions, implementing improvements that led to our team getting voted the best valet in Texas.
- Customized guest experiences by anticipating needs and providing personalized recommendations, enhancing overall satisfaction and brand devotion.
- Trained and mentored new team members on best practices for guest interaction and service excellence, improving team performance and guest satisfaction scores.
Valet Supervisor
New Waterloo
09.2023 - 08.2024
- Demonstrates effective leadership by implementing and enforcing standard operating procedures
- Proficient in resolving customer concerns and coordinating with other departments for seamless service
- Adaptable to fast-paced environments, with a keen eye for detail and a commitment to optimizing valet services.
Guest Service Manager
Parking Management Company
01.2021 - 08.2023
- Led and managed a team of 20 valets, providing training, support, and performance evaluations to ensure high standards of guest satisfaction.
- Implemented service improvement strategies that resulted in our team winning the best operation in the nation within our company.
- Collaborated with other departments to ensure seamless guest experiences, from check-in to check-out, leading to improved cross-functional communication and service delivery.
- Conducted regular team meetings and training agendas to keep staff informed about new procedures, policies, and guest services best practices.
Education
Associate of Arts - Culinary Arts
Auguste Escoffier School of Culinary Arts
Austin, TX10.2022
Skills
- Multitasking proficiency
- Customer Service
- Problem-Solving
- Punctual and Reliable
- Professional Appearance
- Delegation and Supervision
- Staff Training and Development
Accomplishments
- Forbes Hospitality certified
- Collaborated with team of managers in the development of PMC Pay, our own in-house online payment system. Eliminating third-party access to our logistics.
- RAMP Hospitality Management Certification
Timeline
Valet Supervisor
Austin Proper Hotel
03.2024 - Current
Valet Supervisor
New Waterloo
09.2023 - 08.2024
Guest Service Manager
Parking Management Company
01.2021 - 08.2023
Associate of Arts - Culinary Arts
Auguste Escoffier School of Culinary Arts
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