Patrick Gannon
East Islip,NY
Summary
Adept at enhancing operational efficiency and team leadership, I significantly increased Broadway Dairy's profit and employee retention through innovative management and problem-solving. My expertise in operations management and customer service, coupled with a history of fostering strong vendor relationships, underscores my ability to drive substantial business improvements.
Overview
33
33
years of professional experience
Work History
Operations Manager
Broadway Dairy
03.2010 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Increased profit by streamlining operations.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
Distribution Manager
Broadway Dairy
02.2006 - 03.2010
- Managed warehouse operations, ensuring proper storage and handling of products to maintain quality.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Maintained accurate records of all incoming and outgoing shipments, ensuring proper documentation for regulatory compliance purposes.
- Optimized distribution processes by implementing efficient inventory management systems.
- Reviewed transportation invoices for accuracy, identifying discrepancies and ensuring prompt resolution.
- Negotiated contracts with carriers, resulting in cost savings and improved service levels for the company.
- Improved delivery times with strategic route planning and reallocation of resources.
Salesperson
Broadway Dairy
06.2000 - 02.2006
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Warehouse Manager
Broadway Dairy
01.1996 - 06.2000
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Increased warehouse efficiency by implementing new inventory management systems and procedures.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
Warehouse Worker
Broadway Dairy
02.1992 - 01.1996
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Consistently lifted materials weighing as much as 25 pounds.
Education
High School Diploma -
Connetquot Highschool
Bohemia, NY06.1989
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
Timeline
Operations Manager
Broadway Dairy
03.2010 - Current
Distribution Manager
Broadway Dairy
02.2006 - 03.2010
Salesperson
Broadway Dairy
06.2000 - 02.2006
Warehouse Manager
Broadway Dairy
01.1996 - 06.2000
Warehouse Worker
Broadway Dairy
02.1992 - 01.1996
High School Diploma -
Connetquot Highschool
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