Patrick Garofalo
West Chester,PA
Summary
Host and Food Runner with a proven track record at Bierhaul, excelling in customer service and team collaboration. Enhanced guest satisfaction through effective time management and multitasking, ensuring seamless dining experiences. Recognized for maintaining a welcoming atmosphere and proactively addressing guest needs contributing to a thriving hospitality environment.
Overview
1
1
year of professional experience
2
2
years of post-secondary education
Work History
Host
Bierhaul
2024.10 - Current
- Greeted and seated guests promptly, ensuring optimal dining experience.
- Managed reservation systems to maximize table turnover and efficiency.
- Collaborated with kitchen staff to coordinate timely food service delivery.
- Assisted in training new hosts on operational procedures and customer service standards.
- Monitored dining area for cleanliness and ambiance, addressing issues proactively.
- Handled guest inquiries and complaints, providing solutions to enhance satisfaction.
- Maintained knowledge of menu offerings to provide accurate information to guests.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
Education
High School Diploma -
Bayard Rustin High School
West Chester, PA 2024.08 - Current
Skills
Customer service
Team collaboration
Multitasking proficiency
Effective time management
Guest relations
Hospitality and accommodation
Timeline
Host
Bierhaul
2024.10 - Current
High School Diploma -
Bayard Rustin High School
2024.08 - Current