Patrick Greenstein
Olathe,KS
Summary
Dynamic operations leader with a proven track record, excelling in process documentation and team leadership. Spearheaded initiatives that boosted productivity and overall efficiency while fostering a culture of continuous improvement. Adept at employee training and conflict resolution, driving operational success through strategic problem-solving and effective team building.
Overview
21
21
years of professional experience
Work History
General Manager
Apex Massage Therapy
Spring Hill, KS
06.2024 - Current
- Facilitated legal formation of new LLC, including registration and compliance documentation.
- Led hiring processes, encompassing job postings, interviews, and onboarding procedures.
- Managed bookkeeping and payroll utilizing Square and QuickBooks for accurate financial tracking.
- Oversaw build-out of commercial space, coordinating vendors and timelines for timely completion.
- Developed and implemented Standard Operating Procedures (SOPs), employee handbooks, and codes of conduct.
- Directed front desk operations from business opening, handling scheduling and customer service tasks.
- Trained and transitioned new front desk staff to ensure seamless operational shift.
Assistant Plant Manager
TCC Materials
Kansas City, KS
03.2017 - 06.2024
- Mastered production processes and machinery in concrete manufacturing without prior experience.
- Authored detailed operation manuals for liquid chemical and powder grout production lines.
- Supervised cross-functional team of 15 associates, enhancing training programs and performance management systems.
- Promoted from Shift Supervisor to Assistant Plant Manager, demonstrating leadership capabilities.
- Resigned from role driven by persistent issues with direct manager and commitment to assist wife in starting business
Production Supervisor
Broadridge
Kansas City, MO
01.2005 - 03.2017
- Managed a team of 8-15 employees across Fulfillment division, ensuring efficient workflow and coordination.
- Developed detailed training manuals for mail insertion and warehouse operations; facilitated cross-training among associates.
- Implemented multiple process improvement strategies that resulted in marked increases in overall productivity.
- Directed integration of CFG processes following acquisition by Broadridge, standardizing essential operational procedures.
- Oversaw the operation of 40+ mail insert machines while partnering with maintenance and production teams.
- Began career as machine operator in 2005; rapidly advanced through roles of team lead and supervisor.
- Exited role due to consolidation of fulfillment operations to another facility outside state boundaries.
Education
Associate of Arts and Sciences - AAS, Business Administration, Management and Operations
12.2012
Skills
- Operations management
- Process documentation
- Team leadership
- Employee training
- Analytical skills
- Performance improvement
- Problem solving and conflict resolution
- Team building
Personal Information
Timeline
General Manager - Apex Massage Therapy
06.2024 - Current
Assistant Plant Manager - TCC Materials
03.2017 - 06.2024
Production Supervisor - Broadridge
01.2005 - 03.2017
Baker University Online School of Business - Associate of Arts and Sciences, AAS, Business Administration, Management and Operations
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