Patrick Harrison
Louisville,KY
Summary
Results-driven professional with over 26 years in automotive service management. Expertise in inventory management, problem-solving, and compliance with safety standards. Committed to optimizing operations and driving team performance for improved customer satisfaction.
Overview
26
26
years of professional experience
Work History
Store Manager
Strickland brothers 10 miniute oil change
Louisville , Ky
06.2009 - Current
- Managed daily operations at a fast paced- auto service center.
- Trained and supervised staff in customer service techniques to improve customer interactions
- Resolved customer complaints to maintain satisfaction levels.
- Implemented promotional strategies to increase service visibility and attract new customers.
- Managed inventory tracking and conducted physical inventory counts to reduce product loss.
- Ensured compliance with safety and quality standards.
- Recruited, trained and supervised new employees.
Assistant Manager
Valvoline instant oil change
Louisville, Kentucky
07.2000 - 06.2009
- Trained team members on customer service and technical procedures.
- Assisted in resolving customer complaints effectively and promptly.
- Supervised daily operations to ensure smooth service delivery.
Education
High School Diploma -
Jefferson County High School
Louisville, Ky05-2002
Some College (No Degree) - Paralegal Studies
Brown Mackie College
Louisville, KYSkills
- Inventory management
- Promotional strategy
- Employee training
- Customer service
- Team building
- Vehicle inspection
- 26 year of automotive maintenance
Timeline
Store Manager
Strickland brothers 10 miniute oil change
06.2009 - Current
Assistant Manager
Valvoline instant oil change
07.2000 - 06.2009
High School Diploma -
Jefferson County High School
Some College (No Degree) - Paralegal Studies
Brown Mackie College