Summary
Overview
Work History
Education
Skills
Certification
Affiliations
References
Timeline
Generic

Patrick Haviland

Newark,OH

Summary

Experienced Operations Dispatcher with strong background in coordinating and directing vehicle movement. Demonstrated skills include efficient route planning, timely communication, and adept use of dispatching software. Known for strategic problem-solving abilities that enhance operational efficiency. Previous roles have gained recognition for improving service delivery timeframes through effective management of dispatch operations.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Operations Dispatcher

Loomis Armored
Columbus, Ohio
07.2007 - Current
  • Coordinated daily schedules for armored vehicle routes and personnel assignments.
  • Communicated with drivers to ensure timely pick-ups and deliveries.
  • Monitored vehicle locations using GPS tracking systems for efficient routing.
  • Assisted in resolving operational issues to maintain service continuity.
  • Documented incidents and maintained accurate records of dispatch activities.
  • Collaborated with security teams to ensure adherence to safety protocols.
  • Resolved customer complaints promptly and professionally.
  • Coordinated with other departments to ensure smooth operations.

Customer Service Manager

Triple F Drive-Thru Feed Store
Heath, OH
04.1995 - 05.2007
  • Managed daily customer service operations to ensure high satisfaction levels.
  • Resolved customer complaints promptly to maintain brand loyalty.
  • Coordinated team schedules to optimize coverage during peak hours.
  • Collaborated with sales teams to align customer feedback with product offerings.
  • Implemented customer feedback systems to enhance service quality.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.

Education

Associate of Applied Science - Criminal Justice

Central Ohio Technical College
Newark, OH
06-2006

Skills

  • Route optimization
  • GPS tracking
  • Incident documentation
  • Customer complaint resolution
  • Safety protocol adherence
  • Team collaboration
  • Communication skills
  • Problem solving
  • Route planning
  • Geographical expertise

Certification

  • OPATA Certified Qualifying Agent for PISGS

Affiliations

  • BBQ/Backyard Smoker Expert
  • USKA World Finalist Competitor
  • Active Sports Enthusiast
  • Entertain Dinner Parties in my home

References

References available upon request.

Timeline

Operations Dispatcher

Loomis Armored
07.2007 - Current

Customer Service Manager

Triple F Drive-Thru Feed Store
04.1995 - 05.2007

Associate of Applied Science - Criminal Justice

Central Ohio Technical College

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