Patrick Houlihan
Tempe,AZ
Summary
Dynamic professional with strong leadership and logistical skills, honed as a Soldier in the U.S. Army National Guard. Proven track record in customer relations and problem-solving, exemplified during my tenure at Freedom Financial, where I enhanced customer satisfaction and loyalty through effective conflict resolution. Committed to excellence and teamwork in all endeavors.
Overview
38
38
years of professional experience
Work History
Lyft Driver
Lyft
Tempe, AZ
05.2016 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
Warehouse Worker
Express Scripts
Tempe, AZ
01.2022 - 11.2024
- Loaded, unloaded, and moved material to and from storage and production areas.
- Fulfilled orders for medicines.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Left company because they didn't have consistent hours throughout the year.
Customer Service Representative
Freedom Financial
02.2019 - 12.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Was laid off due to the Covid epidemic.
Researcher
Greenflash Consulting
Remote
01.2014 - 01.2019
- Gathered and organized information for research purposes.
- Conducted thorough literature reviews to identify gaps in knowledge and inform future research directions.
- Synthesized large volumes of information, identifying key trends and patterns relevant to research objectives.
- Performed transcription work for all audio trials.
- The company's partnership broke up and fewer hours were offered so I had to leave.
Soldier, Army
U.S. Army National Guard
Emporia, VA
11.1997 - 10.2013
- Maintained physical fitness levels to meet demanding operational requirements and ensure optimal performance under challenging circumstances.
- Strengthened morale among fellow soldiers through active listening, empathy, and encouragement in difficult situations.
- Upheld high standards of professionalism both on-and off-duty representing the US military with honor at all times.
- Developed strong leadership skills through rigorous training and hands-on experience in high-pressure situations.
- Trained as Military Police and guarded enemy detainees in Camp Bucca, Iraq with the 72nd Military Police Company.
- Advanced to Supply Sergeant, and provided logistical support for the 1710th Transportation Company in Kandahar, Afghanistan.
- Did not reenlist after my second war.
Waiter's Assistant
Omni Hotels & Resorts
Richmond, VA
02.1993 - 11.1997
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained clean and organized table settings for optimal presentation and functionality.
- Collaborated with kitchen staff to ensure accurate order preparation and timely execution.
- Aided in inventory management by monitoring stock levels and alerting supervisors of any shortages or discrepancies.
- Left to serve my country in the Army National Guard.
Cook
Hardees
Virginia Beach, VA
08.1987 - 01.1993
Education
Bachelor of Arts - History
Virginia Commonwealth University
Richmond, VA06-1997
High School Diploma -
Frank W. Cox High School
Virginia Beach, VA05-1988
Skills
- Leadership skills
- Time management
- Logistical skills
- Problem-solving
- Critical thinking
- Data entry
- Customer relations
- Teamwork and loyalty
- Team supervision
- Equipment maintenance
- Quick decision making
Accomplishments
In my time as a soldier I received 2 Army Commendation Medals, the Nato Medal, the Global War on Terrorism Medal, the Iraq Campaign Medal, and the Afghanistan Campaign Medal.
Timeline
Warehouse Worker
Express Scripts
01.2022 - 11.2024
Customer Service Representative
Freedom Financial
02.2019 - 12.2021
Lyft Driver
Lyft
05.2016 - Current
Researcher
Greenflash Consulting
01.2014 - 01.2019
Soldier, Army
U.S. Army National Guard
11.1997 - 10.2013
Waiter's Assistant
Omni Hotels & Resorts
02.1993 - 11.1997
Cook
Hardees
08.1987 - 01.1993
Bachelor of Arts - History
Virginia Commonwealth University
High School Diploma -
Frank W. Cox High School