Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Patrick Houlihan

Tempe,AZ

Summary

Dynamic professional with strong leadership and logistical skills, honed as a Soldier in the U.S. Army National Guard. Proven track record in customer relations and problem-solving, exemplified during my tenure at Freedom Financial, where I enhanced customer satisfaction and loyalty through effective conflict resolution. Committed to excellence and teamwork in all endeavors.

Overview

38
38
years of professional experience

Work History

Lyft Driver

Lyft
05.2016 - Current
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.

Warehouse Worker

Express Scripts
01.2022 - 11.2024
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Fulfilled orders for medicines.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
  • Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Left company because they didn't have consistent hours throughout the year.

Customer Service Representative

Freedom Financial
02.2019 - 12.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Was laid off due to the Covid epidemic.

Researcher

Greenflash Consulting
01.2014 - 01.2019
  • Gathered and organized information for research purposes.
  • Conducted thorough literature reviews to identify gaps in knowledge and inform future research directions.
  • Synthesized large volumes of information, identifying key trends and patterns relevant to research objectives.
  • Performed transcription work for all audio trials.
  • The company's partnership broke up and fewer hours were offered so I had to leave.

Soldier, Army

U.S. Army National Guard
11.1997 - 10.2013
  • Maintained physical fitness levels to meet demanding operational requirements and ensure optimal performance under challenging circumstances.
  • Strengthened morale among fellow soldiers through active listening, empathy, and encouragement in difficult situations.
  • Upheld high standards of professionalism both on-and off-duty representing the US military with honor at all times.
  • Developed strong leadership skills through rigorous training and hands-on experience in high-pressure situations.
  • Trained as Military Police and guarded enemy detainees in Camp Bucca, Iraq with the 72nd Military Police Company.
  • Advanced to Supply Sergeant, and provided logistical support for the 1710th Transportation Company in Kandahar, Afghanistan.
  • Did not reenlist after my second war.

Waiter's Assistant

Omni Hotels & Resorts
02.1993 - 11.1997
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Maintained clean and organized table settings for optimal presentation and functionality.
  • Collaborated with kitchen staff to ensure accurate order preparation and timely execution.
  • Aided in inventory management by monitoring stock levels and alerting supervisors of any shortages or discrepancies.
  • Left to serve my country in the Army National Guard.

Cook

Hardees
08.1987 - 01.1993

Education

Bachelor of Arts - History

Virginia Commonwealth University
Richmond, VA
06-1997

High School Diploma -

Frank W. Cox High School
Virginia Beach, VA
05-1988

Skills

  • Leadership skills
  • Time management
  • Logistical skills
  • Problem-solving
  • Critical thinking
  • Data entry
  • Customer relations
  • Teamwork and loyalty
  • Team supervision
  • Equipment maintenance
  • Quick decision making

Accomplishments

In my time as a soldier I received 2 Army Commendation Medals, the Nato Medal, the Global War on Terrorism Medal, the Iraq Campaign Medal, and the Afghanistan Campaign Medal.

Timeline

Warehouse Worker

Express Scripts
01.2022 - 11.2024

Customer Service Representative

Freedom Financial
02.2019 - 12.2021

Lyft Driver

Lyft
05.2016 - Current

Researcher

Greenflash Consulting
01.2014 - 01.2019

Soldier, Army

U.S. Army National Guard
11.1997 - 10.2013

Waiter's Assistant

Omni Hotels & Resorts
02.1993 - 11.1997

Cook

Hardees
08.1987 - 01.1993

Bachelor of Arts - History

Virginia Commonwealth University

High School Diploma -

Frank W. Cox High School

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