Patrick Huffman
Mead,Colorado
Summary
Hands-on IT support professional with strong background in hardware and software troubleshooting, workstation setup, and device imaging. Also brings BIOS testing, data backup and restore, asset management, and detailed service documentation that supports accurate repairs and efficient end-user service.
Overview
1
1
Certification
36
36
years of professional experience
Work History
Help Desk Technician
Acara Solutions
Boulder, Colorado
11.2023 - Current
- Set up and deployed equipment for new and existing Lockheed Martin users to ensure readiness and functionality. Backed up and restored data on devices, reinstalled software, replaced defective equipment, and managed assets to maintain operational efficiency.
- Supported Lockheed Martin service desk users internally and remotely with password resets and account access.
- Resolved hardware and software issues through remote troubleshooting and ticket updates.
- Documented incidents, actions, and resolutions in help desk tracking systems.
Field Technician
Diebold
Mead, Colorado
09.2023 - 11.2023
- Serviced Diebold Nixdorf ATMs and banking equipment at customer sites.
- Diagnosed hardware and software faults using field service tools.
- Replaced card readers, printers, cash modules, and damaged components.
- Processed work orders via ticketing system to resolve technical issues at bank.
Computer Technician
Microtek
Westminster, Colorado
03.2023 - 08.2023
- Diagnosed Microtek desktops, laptops, and peripherals for hardware and software faults.
- Installed operating systems, drivers, and firmware using standard service tools.
- Repaired faulty components, cables, ports, and replacement parts.
- Processed orders from multiple schools, imaged laptops per specifications, and packaged for delivery to shipping department.
BIOS Tester
BoldTek
Fort Collins, Colorado
03.2022 - 03.2023
- Installed BIOS on pre-release workstations and servers, testing performance to confirm all functions operated correctly.
- Tested BoldTek software against quality standards and user requirements.
- Executed manual test cases across web, mobile, and desktop features.
- Documented defects clearly and routed issues to development teams.
Special Project Supervisor
Premier Computer Services
Rock Island, Illinois
03.2003 - 02.2022
- Handled laptop computers sent for repair or replacement, ensuring timely troubleshooting and diagnostics.
Field Service Technician
Optimal Robotics Corporation
Montreal, Quebec
03.2002 - 07.2002
- Installed robotic equipment at customer sites, enhancing Optimal Robotics field operations.
- Diagnosed mechanical and electrical faults in automated robotics systems.
- Performed preventive maintenance on robotic cells and support equipment, ensuring optimal functionality and uptime.
- Executed repairs and software upgrades on U-Scan self check out systems, improving system reliability and user experience.
Computer Repair Technician
JPG Systems Technology
Longmont, Colorado
05.1999 - 10.2001
- Diagnosed desktop and laptop issues at JPG Systems Technology repair bench.
- Configured and repaired Comstor/JPG PCs, developing expertise in SCSI and IDE hard drives, CD ROMs, controllers, adapters, and motherboards.
- Replaced faulty hardware components in computers and peripherals.
- Installed operating systems, drivers, and essential software.
Computer Repair Technician
Comstor
Boulder, Colorado
09.1992 - 04.1999
- Diagnosed and resolved desktop and laptop failures, restoring functionality for users.
- Replaced faulty hardware components, including drives, memory, motherboards, and power supplies.
- Installed operating systems, drivers, and business software on client computers, ensuring optimal performance for client operations.
- Troubleshot and repaired data storage and Comstor PCs, enhancing hardware and software systems expertise.
Electronic Technician
Action Technology
Boulder, Colorado
08.1990 - 05.1992
- Conducted maintenance and troubleshooting of plasma etch chamber, utilizing Mass Flo Controllers, Simpson 420 Function Generator, Flo-Pro computer language, and thin film deposition techniques to ensure optimal performance.
- Diagnosed and repaired circuit boards in Action Technology's repair lab, restoring functionality and reliability of electronic systems.
- Inspected electronic assemblies for wiring and component defects, ensuring compliance with quality standards and operational integrity.
- Tested equipment using multimeters, oscilloscopes, and soldering tools.
Education
Associate of Applied Science - Electronics Technology
Denver Institute of Technology
Denver, Colorado06-1990
Skills
- Microsoft Windows and Office Suite
- Email support and troubleshooting
- Point of sale software
- Ghost software and Checkit Pro
- Basic and assembly programming
- IBM XT and clones
- Adobe Creative Suite
- Document management
- Assembly programming
- IBM XT and clones
- Adobe Creative Suite
- Document Management
Certification
- CompTIA A+ Certificate August 18, 2003
- Toshiba Associate Technician November 28, 2003
- Dell Warranty Parts Direct April 25, 2003
- - Dell Notebooks
- - Dell Dimension Desktops
- Lenovo Desktops and Notebooks January 2009
- HP Notebooks November 2010
Clearance
Secret Level U.S. Government Clearance March 2026
Timeline
Help Desk Technician
Acara Solutions
11.2023 - Current
Field Technician
Diebold
09.2023 - 11.2023
Computer Technician
Microtek
03.2023 - 08.2023
BIOS Tester
BoldTek
03.2022 - 03.2023
Special Project Supervisor
Premier Computer Services
03.2003 - 02.2022
Field Service Technician
Optimal Robotics Corporation
03.2002 - 07.2002
Computer Repair Technician
JPG Systems Technology
05.1999 - 10.2001
Computer Repair Technician
Comstor
09.1992 - 04.1999
Electronic Technician
Action Technology
08.1990 - 05.1992
Associate of Applied Science - Electronics Technology
Denver Institute of Technology