Patrick J. Shannon
Akron,OH
Summary
Accomplished customer focused professional with expertise in team leadership and logistics coordination. Enhanced customer satisfaction by training associates and streamlining operations. Proven track record in inventory management and customer relations, achieving a 20% increase in efficiency. Adept at fostering collaboration and driving results through effective communication and strategic planning.
Overview
16
16
years of professional experience
Work History
Assistant Manager
Dollar General
09.2025 - Current
- Trained new associates on operational procedures and customer service standards.
- Assisted in managing daily store operations, ensuring compliance with company policies.
- Utilized POS system to process transactions efficiently and accurately.
- Collaborated with team members to maintain a clean and organized store environment.
Logistics Specialist
US Navy Reserves
11.2022 - Current
- Coordinated logistics operations to ensure timely delivery of supplies and equipment.
- Managed inventory tracking systems to maintain accurate stock levels and reduce discrepancies.
- Collaborated with cross-functional teams to streamline supply chain processes and enhance workflow efficiency.
- Trained junior personnel on logistics protocols, fostering skill development and operational understanding.
Customer Service Representative
SPX
01.2025 - 03.2025
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume calls, ensuring timely responses and maintaining customer satisfaction levels.
- Provided product information and support, enhancing customer understanding of services offered.
Account Manager
USA Scientific
05.2021 - 12.2023
- Managed client accounts, ensuring alignment with service delivery and client expectations.
- Developed strategic plans to enhance customer satisfaction and retention rates.
- Led cross-functional teams to streamline communication and improve project outcomes.
- Conducted regular account reviews, identifying growth opportunities and addressing client concerns.
Customer Service Representative
Sitel Inc
02.2020 - 05.2021
- Collaborated with team members to streamline processes, improving response times for customer issues.
- Documented customer interactions accurately in CRM systems to maintain comprehensive records.
- Trained and mentored employees in policies and procedures.
Customer Service Representative
Afni Call Center
01.2017 - 01.2020
- Assisted in training new staff on company policies and best practices in customer service protocols.
- Processed 100+ daily customer inquiries via phone, live chat, and emails with high accuracy and satisfaction.
- Developed knowledge base articles, facilitating self-service options for customers and reducing call volume.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Aviation Supply Specialist
US Navy
09.2009 - 09.2013
- Managed inventory control systems to ensure accurate supply tracking and availability.
- Coordinated procurement processes for aircraft parts and equipment, optimizing supply chain efficiency.
- Developed training materials for new staff on aviation supply protocols and safety regulations.
- Oversaw compliance with industry standards in storage and handling of aviation materials.
Education
Bachelor of Science - Applied Management
Grand Canyon University
Phoenix, AZ09-2023
Skills
- Team leadership
- Customer service
- Inventory management
- Logistics coordination
- Data entry accuracy
- Customer relations
- Staff training
- Retail operations
- Customer relationship management (CRM)
- Conflict resolution
Timeline
Assistant Manager
Dollar General
09.2025 - Current
Customer Service Representative
SPX
01.2025 - 03.2025
Logistics Specialist
US Navy Reserves
11.2022 - Current
Account Manager
USA Scientific
05.2021 - 12.2023
Customer Service Representative
Sitel Inc
02.2020 - 05.2021
Customer Service Representative
Afni Call Center
01.2017 - 01.2020
Aviation Supply Specialist
US Navy
09.2009 - 09.2013
Bachelor of Science - Applied Management
Grand Canyon University