Patrick Joseph
Fort Lauderdale,FL
Summary
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Dispatcher / Customer Service
SP PLUS CORP
10.2019 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Provided customers with information on products and services.
Benefit Advisor
Aflac - Business Solution
04.2018 - 02.2020
- Enhanced client satisfaction by providing comprehensive benefits guidance and tailored solutions to individual needs.
- Streamlined benefits enrollment processes for increased efficiency and improved client experiences.
- Assisted HR teams in developing competitive benefits packages to attract top talent within various industries.
- Collaborated with insurance carriers to ensure clients received the best possible coverage options and pricing.
- Developed and maintained strong rapport with clients through regular communication and outstanding service delivery, leading to high levels of trust and loyalty.
- Facilitated open enrollment sessions to educate employees on available benefit options, leading to informed decisionmaking.
- Analyzed and evaluated existing compensation and benefits programs and recommended improvements.
Customer Service / Specimen Collector
Phamatech Inc.
02.2014 - 02.2018
- Reduced patient wait times with effective scheduling and streamlined specimen processing techniques.
- Facilitated a positive work atmosphere by consistently demonstrating strong teamwork skills and offering support to colleagues when needed.
- Enhanced patient comfort during collection by maintaining a clean, organized, and calming environment.
- Contributed to overall infection control efforts within the facility through strict adherence to sanitation protocols during specimen handling and disposal processes.
- Maximized patient satisfaction by providing clear explanations of collection procedures and addressing any concerns or questions.
- Safeguarded patient privacy and confidentiality by following HIPAA regulations throughout all aspects of the specimen collection process.
- Printed results reports and submitted for review.
- Labeled and prepared specimens for shipment to laboratory facilities.
Manager, Accounts and Finance
Innocap S.A
01.2001 - 03.2010
- Developed comprehensive financial models to support strategic decision-making and business growth initiatives.
- Coached junior finance team members, providing guidance on best practices and professional development opportunities.
- Consistently met or exceeded cash flow targets by diligently managing working capital requirements through efficient accounts payable/receivable management.
- Improved financial reporting accuracy by implementing new accounting software and streamlining processes.
- Developed and implemented policies and procedures to minimize fraud risk, resulting in a significant reduction in potential financial losses.
- Oversaw annual audit process, working closely with external auditors to ensure timely completion and accurate results.
- Managed the preparation of annual budgets, working closely with department heads to ensure accurate forecasting and alignment with overall business goals.
Education
Bachelor Of Applied Science - Business Management
Broward College
Fort Lauderdale, FL12.2021
Bachelor Of Accountancy - Business Administration
University King Henry Christophe
Cap-Haitian, Haiti12.2000
Skills
- Customer Relationship Management
- Communication Equipment Operation
- Incident Reporting
- Critical thinker
- Customer Service
- Decision-Making
- Active Listening
- Multitasking Abilities
- Organizational Skills
- Microsoft Office
- Effective Communications
- Attention to Detail
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Task Prioritization
- Creative Thinking
- Traffic Monitoring
- Customer File Maintenance
Languages
French
Native or Bilingual
Creole
Native or Bilingual
Spanish
Limited Working
English
Full Professional
Certification
- Area of certification Brand Influencer - Dec 2021
Timeline
Dispatcher / Customer Service
SP PLUS CORP
10.2019 - Current
Benefit Advisor
Aflac - Business Solution
04.2018 - 02.2020
Customer Service / Specimen Collector
Phamatech Inc.
02.2014 - 02.2018
Manager, Accounts and Finance
Innocap S.A
01.2001 - 03.2010
Bachelor Of Applied Science - Business Management
Broward College
Bachelor Of Accountancy - Business Administration
University King Henry Christophe
- Area of certification Brand Influencer - Dec 2021
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