PATRICK KENNY
Cary,NC
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
11
11
years of professional experience
Work History
Patient and Client Services Coordinator
Insight Global
Cary, NC
07.2023 - Current
- Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
- Developed customer service policies and procedures to ensure consistent customer satisfaction.
- Presented and explained fees, clearly clarifying invoices and company policies.
- Researched potential solutions to client issues or questions using available resources.
- Resolved customer inquiries and complaints requiring management-level escalation.
Global Supply Chain Data Associate
Traffic Data Exchange
01.2020 - Current
- Prepared comprehensive reports summarizing data analysis findings for management review.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Extracted information from documents to verify correctness.
- Analyzed and tracked data to prepare forecasts and identify trends.
Field Operation Manager
Town of Cary - Parks & Recreation
01.2014 - Current
- Maintained operating efficiency at all worksites.
- Coordinated and directed activities of athletic departments concerning baseball practice and game schedule.
- Ensured effective communication between field personnel and town office.
- Oversaw day-to-day activities at multiple locations while maintaining consistent quality control standards.
Distribution Associate
CooperSurgical
Trumbull, CT
08.2021 - 07.2023
- Managed customer orders by selecting appropriate products from inventory for shipment.
- Organized and distributed merchandise to designated areas within the warehouse.
- Prepared product labels according to company guidelines for easy identification when shipping International goods out of the facility.
- Provided assistance in training new employees on job duties associated with order fulfillment processes.
- Performed quality control checks on all outgoing International shipments to ensure proper packaging standards were met.
Data Entry Clerk
Traffic Data Exchange
01.2015 - 01.2020
- Input client information into spreadsheets and the company database.
- Maintained parcel auditing software to identify pricing and late delivery-saving opportunities.
- Emailed completed documents to supervisors and co-workers to confirm accuracy.
Education
Bachelor's Degree - Marketing
SIENA COLLEGE
01.2021
High School -
CARDINAL GIBBONS HIGH SCHOOL
01.2017
Skills
- Microsoft Office
- Creativity
- MySQL Database
- Social Media
- Customer service focus
- Time management expertise
Additional Information
St. Clare Scholarship, Participated in Club Baseball, Participated in High School Baseball, I would like to utilize my marketing degree in the field of supply chain management and secure a position as a sales executive with a global transportation company.
Timeline
Patient and Client Services Coordinator
Insight Global
07.2023 - Current
Distribution Associate
CooperSurgical
08.2021 - 07.2023
Global Supply Chain Data Associate
Traffic Data Exchange
01.2020 - Current
Data Entry Clerk
Traffic Data Exchange
01.2015 - 01.2020
Field Operation Manager
Town of Cary - Parks & Recreation
01.2014 - Current
Bachelor's Degree - Marketing
SIENA COLLEGE
High School -
CARDINAL GIBBONS HIGH SCHOOL
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