Patrick Klopp
North Tonawanda,NY
Summary
Dynamic IT Field Service Technician with MVP Network Consulting, adept at resolving complex hardware and software issues. Proven problem solver with strong communication skills, enhancing service efficiency and customer satisfaction. Experienced in network monitoring and technical support, ensuring swift resolutions to critical problems while maintaining meticulous documentation.
Overview
9
9
years of professional experience
Work History
IT Field Service Technician/Shop Technician
MVP Network Consulting
Buffalo, NY
12.2023 - Current
- Delivered critical onsite technical support and troubleshooting for IT hardware and software issues.
- Diagnosed and resolved hardware and software faults, enhancing system reliability for users.
- Responded promptly to emergency customer requests, ensuring swift resolution of critical problems.
- Maintained detailed records of service activities, improving accountability and support efficiency.
- 24/7 Emergency responder to critical enterprise wide outages affecting thousands of endpoints.
Remote Level 2/NOC Technician
MVP Network Consulting
Buffalo, NY
10.2022 - 12.2023
- Monitored network performance and identified potential issues proactively.
- Documented network incidents and resolutions in tracking systems accurately.
- Collaborated with engineers to troubleshoot complex network problems effectively.
Remote Level 1/Ticket Triage
MVP Network Consulting
Buffalo, NY
03.2021 - 10.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Worked with cross-functional teams to achieve goals.
Clerk/Pharmaceutical Delivery
Ivy Lea Pharmacy
Buffalo, NY
08.2017 - 03.2021
- Delivered prescriptions to patients and medical facilities, ensuring timely access to medications.
- Ensured accurate typing and filing of prescription information and medication within pharmacy software system for compliance and efficiency.
Rugby/Wrestling Youth Coach
St. Joseph's Collegiate Institute
11.2017 - 03.2020
- Promoted healthy lifestyles while teaching discipline and resilience to youth.
- Taught flag rugby to children ages 7 to 11, fostering fundamental skills and love for the game.
ITS Help Desk Intern
Canisius College
Buffalo, NY
09.2017 - 04.2018
- Answered incoming calls and emails to provide technical assistance for customers.
- Assisted in troubleshooting desktop computers, laptops, phones, and tablets to restore functionality for users.
- Installed and configured computers in libraries and learning centers, resolving staff computer issues and supporting IT staff to enhance user experience.
Robotics
St. Joseph's Collegiate Institute
12.2016 - 03.2017
- Contributed to design, development, and installation of software for team 5590's entry in First Robotics Competition (FRC) regional tournament.
- Led programming projects, earning recognition from peers for leadership.
- Enhanced proficiency in Java programming language during development phase.
Education
Associate's Degree with Honors - Computer Science
Erie Community College North Campus
Williamsville, NYSkills
- Network troubleshooting
- Hardware diagnostics
- Software installation
- Technical support
- Network monitoring
- Problem solving
- Time management
- Task prioritization
- Adaptability
- Multitasking
- Technical documentation
- Communication
Volunteer Experience
- Rugby/Wrestling Youth Coach, St. Joseph's Collegiate Institute and Kenmore Youth Rugby Association, 11/01/17, 3/01/2020, Promote a healthy lifestyle to the youth while also teaching the foundations of discipline and toughness. Assistant coach to the Kenmore Youth Rugby Association, teaching flag rugby to children between the ages of 7 and 11.
Affiliations
- Brazilian Jiu Jitsu
- Muay Thai
- Hiking
- Lifting
Timeline
IT Field Service Technician/Shop Technician
MVP Network Consulting
12.2023 - Current
Remote Level 2/NOC Technician
MVP Network Consulting
10.2022 - 12.2023
Remote Level 1/Ticket Triage
MVP Network Consulting
03.2021 - 10.2022
Rugby/Wrestling Youth Coach
St. Joseph's Collegiate Institute
11.2017 - 03.2020
ITS Help Desk Intern
Canisius College
09.2017 - 04.2018
Clerk/Pharmaceutical Delivery
Ivy Lea Pharmacy
08.2017 - 03.2021
Robotics
St. Joseph's Collegiate Institute
12.2016 - 03.2017
Associate's Degree with Honors - Computer Science
Erie Community College North Campus