Patrick Kratochvil
Las Vegas,NV
Summary
Dedicated professional with a proven track record at Tijeras Creek Golf Club. Worked there for over 6 years and worked my way up from bussing and food running to head bartender. All while enhancing customer experiences and boosting sales through exceptional service and upselling techniques. Expert in hospitality service and sales strategies, with a strong work ethic and outstanding guest engagement skills. Achieved significant sales increase, demonstrating quality control and menu memorization abilities.
Overview
11
11
years of professional experience
Work History
Server
Tijeras Creek Golf Club
03.2018 - 01.2025
- Served food and beverages promptly with focused attention to customer needs.
- Increased sales significantly by upselling higher-end products to customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
File Clerk
Pacific Coast Title Insurance Company
08.2015 - 09.2017
- Maintained physical and computer-based filing systems.
- Added and updated records with current materials.
- Examined, categorized, and sorted incoming documents.
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
Bagger
Ralphs Grocery
07.2014 - 07.2015
- Cleaned and maintained production area and equipment.
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
- Communicated with cashiers and customers to learn about bagging needs.
- Worked together with cashiers to guarantee customer satisfaction.
- Assisted with maintaining clean and organized store appearance.
Education
Kinesiology
Saddleback College
Mission Viejo, CACapistrano Valley High School
Mission Viejo, CA06.2015
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Hospitality service expertise
- Memory retention
- Safe Food Handling
- Menu Memorization
- Food safety understanding
- Sales Techniques
- Quality Control
- Point of sale operation
Timeline
Server
Tijeras Creek Golf Club
03.2018 - 01.2025
File Clerk
Pacific Coast Title Insurance Company
08.2015 - 09.2017
Bagger
Ralphs Grocery
07.2014 - 07.2015
Kinesiology
Saddleback College
Capistrano Valley High School
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