Patrick Lehmann
Estero,FL
Summary
Highly experienced Service Advisor with a proven track record of delivering exceptional customer service and achieving high customer satisfaction ratings. Strong knowledge of automotive systems and diagnostics, combined with excellent communication and problem-solving skills, allows me to effectively assist customers in identifying and addressing their vehicle maintenance and repair needs. Skilled at building rapport with customers, managing appointments, and coordinating service work with technicians to ensure timely and efficient service delivery. Committed to providing personalized, quality service and ensuring a positive experience for every customer.
Overview
12
12
years of professional experience
Work History
Assistant Service Manager
GALEANA MASERATI/ALFA ROMEO
05.2024 - Current
- Followed up with customers during and after installations to verify satisfaction.
- Developed written plans and obtained customer consent to proceed.
- Met with customers to discuss service needs and offer available solutions.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Analyzed service reports to identify areas of improvement.
Assistant Service Manager
Cadillac Buick GMC
08.2022 - 03.2024
- Managed a team of service technicians, providing guidance, training, and support to ensure high-quality workmanship and customer satisfaction
- Handled customer escalations and resolved issues in a timely and professional manner, ensuring customer satisfaction and retention
- Assisted in overseeing the daily operations of the service department, ensuring smooth workflow and efficient customer service
- Collaborated with the service manager to develop and monitor departmental goals, budgets, and performance metrics
Service Advisor
Cadillac Buick GMC
08.2020 - 09.2022
- Provided exceptional customer service by assisting customers with their service needs and ensuring their satisfaction throughout the process
- Scheduled and coordinated service appointments to optimize efficiency and minimize wait times for customers
- Acted as a liaison between the customer and the service technicians to ensure clear communication and a smooth service experience
- Offered knowledgeable advice and recommendations to customers regarding required maintenance, repairs, and warranty coverage options for their vehicles
Salesman
BMW/Mercedes
12.2018 - 02.2020
- Supported a team-based sales approach by collaborating with colleagues to cross-sell and upsell products and services
- Negotiated pricing and contract terms to maximize profitability while ensuring customer satisfaction
- Developed and implemented effective sales strategies to penetrate new markets and expand customer base
Product Specialist
BMW
05.2018 - 02.2019
- Provided comprehensive product knowledge and expertise on BMW vehicles to customers, ensuring highest levels of satisfaction and sales conversion rates
- Conducted personalized product demonstrations and test drives, effectively highlighting unique features and benefits of BMW models to potential buyers
- Acted as a liaison between customers and the dealership, addressing inquiries, resolving issues, and managing customer expectations throughout the sales process
Armament Specialist
Department of Defense (Air Force)
01.2013 - 01.2019
- Managed and conducted maintenance, repair, and installation of armament systems, ensuring optimal functionality and compliance with strict safety and quality standards
- Collaborated with a team of specialists to perform regular inspections, troubleshooting, and repairs on aircraft armament systems, significantly reducing downtime and ensuring operational readiness
- Conducted thorough research and analysis of new armament technologies and systems, providing recommendations for upgrades and improvements to enhance operational efficiency and effectiveness
Skills
- Customer Relations
- Product Knowledge
- Communication
- Organization and Time Management
- Sales and Upselling
- Adaptability
Personal Information
Title: Assistant Service Manager
Timeline
Assistant Service Manager
GALEANA MASERATI/ALFA ROMEO
05.2024 - Current
Assistant Service Manager
Cadillac Buick GMC
08.2022 - 03.2024
Service Advisor
Cadillac Buick GMC
08.2020 - 09.2022
Salesman
BMW/Mercedes
12.2018 - 02.2020
Product Specialist
BMW
05.2018 - 02.2019
Armament Specialist
Department of Defense (Air Force)
01.2013 - 01.2019
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