Shane Mccray
Lewisville,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Assistant Service Manager
Mckinney Trailer Rentals
Irving , Texas
10.2024 - Current
Service Foreman
Mckinney Trailer Rentals
Irving, TX
02.2022 - 10.2024
- Implemented workplace safety protocols to minimize accidents and incidents.
- Inspected completed work to assess quality and identify skill gaps.
- Inspected and assessed completed work using hand tools or gauges.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Established and enforced clear safety policies to protect workers from injury.
- Monitored employee work levels and optimized performance with strategic approaches.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Trained, coached and supported staff members to maximize productivity.
- Build and create estimates for check ins & instreams
- Navigate mobile technicians for over the road service calls
- Assist with processing work orders from Service Manager queue
- Ensure shop is a safe environment & make sure all personnel are following safety guidelines
- Reported project progress, site problems and labor status to supervisors.
- Implemented onsite safety protocols and procedures and properly trained team members on prevention measures.
- Trained and monitored employees to teach daily tasks and improve performance.
- Monitored work areas to prevent or correct unsafe conditions or violations of safety procedures.
Service Administrator
Mckinney Trailer Rentals
Irving, TX
10.2018 - 02.2022
- Streamlined office processes and procedures to boost profits and productivity and facilitate continuous improvements.
- Pitched in to help with office tasks during busy periods and staff absences.
- Responded to incoming calls and emails from customers and asked open-ended questions to determine how to be of assistance.
- Worked with management team to improve workflows and eliminate unnecessary tasks.
- Brainstormed with other customer service personnel to determine ways to reduce service issues and eliminate keying errors.
- Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Answered phones for main switchboard to assist operator and facilitate smooth communications.
- Organized and maintained documents, files and records.
- Performed data entry, records oversight and issue resolution for team of [Number] customer service personnel.
- Collaborated with other departmental leaders to establish organizational goals, strategic plans and objectives.
Parts Specialist
National Trailer Repair
Irving, TX
06.2013 - 10.2018
- Coordinated restocks by working closely with parts manager to fill critical gaps.
- Maintained parts system with current order and sales data.
- Supported service department by expertly pulling parts and updating records.
- Opened crates to replenish stocked items in proper aisles.
- Received, examined and reshelved returned parts.
- Placed inventory numbers on parts to properly identify items for counter associates.
- Assisted parts manager with cycle counting for inventory control.
- Developed strategic sales initiatives to pitch products and services.
- Received and stocked incoming merchandise, arranging items in correct locations.
- Performed quality control inspections on parts and packaged parts for delivery or sale.
- Assisted retail, wholesale and service customers with selecting optimal parts for different needs.
Education
High School Diploma -
Marcus High School
Flower Mound, TX06.2013
Skills
- Decision Making
- Personnel Management
- Skilled Maintenance and Repair
- Adaptability and Flexibility
- Customer Relations
- Multitasking and Prioritization
- Accurate and Precise
- Conflict Resolution
- Service Orientation
- Professional Communication
- Relationship Building
- Quality Assurance
- Stress Tolerance
- Attention to Detail
- Vendor Relations
- Personnel Skill Assessments
- Report Preparation
- Dependable and Consistent
- Spreadsheet Tracking
Certifications
- Hendrickson Drum Brake Service & Maintenance
- Hendrickson HXL Service & Maintenance
- Hendrickson Trailer Components Service & Maintenance
- Hendrickson Trailer Alignment Service & Maintenance
- Cortex Certified Installer
- Stemco Certified
Timeline
Assistant Service Manager
Mckinney Trailer Rentals
10.2024 - Current
Service Foreman
Mckinney Trailer Rentals
02.2022 - 10.2024
Service Administrator
Mckinney Trailer Rentals
10.2018 - 02.2022
Parts Specialist
National Trailer Repair
06.2013 - 10.2018
High School Diploma -
Marcus High School