Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
General Manager
Spruce
San Francisco, California
09.2016 - Current
Maintained updated knowledge through continuing education and advanced training.
Analyzed financial statements and prepared budgets for the restaurant.
Reviewed menu items on a regular basis to ensure quality standards were met.
Provided direction, guidance and motivation to team members.
Kept up-to-date records of employee performance reviews.
Analyzed sales figures and trends to develop sales strategies that maximize profits.
Monitored daily operations to ensure adherence to established policies and procedures.
Scheduled staff shifts and monitored labor costs.
Skills
Process Automation
Schedule Management
Service Quality Improvement
Contract Negotiations
Project Management
Staff Supervision
Customer Relationship Management
Operations Oversight
P&L Management
Staff Training and Development
Budget coordination
Budget Analysis
Budget Forecasts
Staff Training
Performance Improvements
Performance Analysis
Certification
Certified Sommelier through Court of Master Sommeliers - 2022
Other Experience
Continued working with Spruce through the COVID-19 pandemic as an hourly employee
Elevated from busser to food runner to captain before taking on management role with Spruce