Patrick Longhitano
Cuyahoga Falls
Overview
19
19
years of professional experience
Work History
EVS Supervisor
MGM Northfield Park
Northfield, OH
07.2024 - Current
- Addressed customer concerns promptly, demonstrating commitment to exceptional service delivery in all aspects of environmental services management.
- Conducted regular inspections of facilities to ensure compliance with regulatory standards and maintain cleanliness levels.
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement and professional development opportunities.
- Collaborated with other department supervisors to ensure seamless integration of services in a healthcare setting.
Individual Risk Assistant
All State Insurance Company
Hudson, OH
01.2013 - 04.2024
- Automobile and property insurance specialist
- Interacting with multiple peer agents to assure best possible outcome for the policy holder
- Reviewed policies to ensure customers have the proper coverage and made decisions on allowing agents to write policies
- Answer and direct 60+ calls daily with goals of managing customer accounts and responding to service queries
- Trained employees on automotive policies
- Able to research and manage highly complicated accounts to provide comprehensive service to customers and assist upper management
- Handled High Profile accounts with discretion
Claims Advisor
Progressive Insurance
01.2011 - 01.2013
- Investigated claims to verify policy qualifications for repairs needed on home or vehicles.
- Well versed in Federal and State regulations to pay claims in an accurate and timely manner.
- Worked directly with customers in filing and walking through the claims process.
- Completed proper government regulation reports on possible fraudulent claims.
Store Manager
Finish Line
01.2010 - 01.2011
- Successfully lead a team of employees in a competitive environment
- Managed storefront related services, including repairs and enhancements to improve the overall customer experience.
- Scheduled, trained, and mentored 8 employees, using feedback to help improve onboarding.
- Monitored inventory levels to re-stock customer favorites and trending items.
- Resolved customer complaints and concerns in a timely manner.
- Helped open multiple stores in the district
Store Manager
Pinch A Penny
01.2006 - 01.2010
- Trained employees on proper pool regulations in the state of Florida
- Educated employees and customers on proper pool maintenance
- Listened to customers’ needs and fulfilled requests in a timely manner
- Supervised a staff of 5 at any given time and made sure all SOP’s were followed
Education
Business Management
Columbia Southern University
01.2017
Skills
- Workplace safety
- Waste management
- Scheduling coordination
- Environmental services
- Customer service
- Cleaning practices
- Customer service-focused
- Quality improvements
- Customer relationship management
Timeline
EVS Supervisor
MGM Northfield Park
07.2024 - Current
Individual Risk Assistant
All State Insurance Company
01.2013 - 04.2024
Claims Advisor
Progressive Insurance
01.2011 - 01.2013
Store Manager
Finish Line
01.2010 - 01.2011
Store Manager
Pinch A Penny
01.2006 - 01.2010
Business Management
Columbia Southern University