Patrick Luke

Manage 6 AirBNB Properties,

• Turn house over after guests duties include wash/dry/replace bedding and towels, cleaning kitchen area including oven, stove and counters, bathroom toilets and showers and replace consumables as needed.
• Clean up of outdoor spaces, blowing debris, lawn care if needed.
• Downtime work includes touchup painting, repairing appliances or facilities, additional cleaning including windows, fans and other harder to reach areas.
• Seasonal work includes tree/brush work utilizing chainsaws, wood chippers
• Developed systems to track and log work issues.
• Collaborated cross-functionally to refine procedures, devise best practices and enforce quality metrics.

• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow to 12 employees.
• Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll of 12 employees.
• Trained new employees on established protocols and customer service standards.
• Interacted well with customers and vendors to build connections and nurture relationships.
• Performed daily sweeping and moping of floors, clean and sanitize bathrooms, cleans windows and walls, and sanitizes trashcans.

• Assisted in weekly brewing schedules which included brewing and packaging, maintaining inventory, cleaning of various equipment such as pumps, hoses, fittings and fermentation vessels to established cleaning standards
• Bartender, poured beer, handled cash and credit transactions, cleaning of bar, tables, glassware and dining facilities following all established cleanliness protocols
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow
• Reviewed operations reports to understand numbers and trends
• Formulated processes to reduce downtime and financial loss
• Developed systems to track and log work issues

• Performed renewals and deployment of SSL certificates to over 200 load balancers and web servers
• Utilizing scripts written in python and eBay's proprietary DNS API over 10000 automated DNS changes where made each day as needs changed.
• Troubleshot automated server re-image failures, determined root cause and initiated appropriate corrective actions
• Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability
• Completed reports detailing network and systems performance and downtime issues

Developed strategy to deploy machines and video hardware nationwide to allow realtime fingerprinting of TV shows.

• Developed methods to re-image servers remotely with RedHat's kickstart program.
• Implemented redundant nagios monitoring clusters for 5 colocation spaces as well as develop custom python scripts to monitor in-house applications.
• Provided input on hardware and software purchasing, prioritizing return on investment to optimize IT spending
• Coordinated cross-site installation of networked systems, confirming post-install connectivity
• Developed organization-wide administration policies to encourage continuity across multiple systems and facilities