Patrick McClary
Broken Arrow,OK
Summary
Results-oriented professional seeking a customer service or sales support role in a dynamic company with room for advancement. Fast learner eager to take on added responsibility and improve skills to contribute to company success. Willing to work overtime, weekends, and holidays.
Overview
23
23
years of professional experience
Work History
Travel Advisor
Chase Travel
Tulsa, OK
10.2022 - Current
- Advised clients on travel destinations, transportation options, accommodations, and activities available at their destination.
- Researched and compared different travel packages to ensure the best value for customers' money.
- Assisted with booking flights, hotels, rental cars and other reservations.
- Created itineraries tailored to each customer's individual needs and preferences.
- Processed payments using a variety of methods including , credit cards or online payment services.
- Conducted follow-up calls with customers after their trip to ensure satisfaction and address any concerns they may have had during their travels.
- Prepared invoices for customer purchases as well as expense reports for business travelers.
- Ensured customer complaints were addressed promptly and resolved satisfactorily.
- Researched destination and travel prices, hotels and entertainment options to showcase to clients.
Assistant Manager
LivWell Fort Collins
Fort Collins, Co
02.2019 - Current
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
Budtender / Sales Floor Lead / Assistant Manager
LivWell Garden City
Garden City, CO
07.2017 - 02.2019
- Provide detailed information to assist customers with product selection
- Accurately use and maintain the point of sale system and cash handling
- Store organization and cleaning
- Remain compliant with any and all legal or company regulations
Dispatcher
Monitoring America
Tulsa, OK
06.2010 - 12.2016
- Training new Dispatchers on systems, security procedures and customer service
- Monitor residential and business alarms
- Communicating information between the alarm dealer customers, related to account changes and trouble signals
- Dispatching Fire and Police accordingly to alarms received
Head Bartender
Up the Creek
Tulsa, OK
05.2009 - 04.2010
- Assisting guests with drink and food orders
- Open and stock bar for business day
- Opened new restaurants
- Trained bar staff over drink menu and customer service
- End on month inventory
Head Bartender
Norwegian Cruise Lines
Honolulu, HI
04.2005 - 02.2009
- Providing guests with great service
- Closing bar to CDC standards
- Stocking bar and inventory
- Supervising bar and wait staff
- Merchant Mariner Credential (MMC)
Head Bartender
Tulsa Country Club
Tulsa, OK
01.2002 - 02.2005
- Maintaining knowledge of liquor and wine list
- Pairing wines with daily specials
- Bartend weddings and special events
Education
High School Diploma -
Broken Arrow High School
Broken Arrow, OK, United States1995
Skills
- Exceptional communication
- Creativity and Innovation
- Cultural Sensitivity
- Strong interpersonal skills
- Excellent customer service
- Company guidelines and procedures
Additional Information
- Linda Walters (712) 830-8556
- Heather S. (302) 562-1426
- Kenia Santos (240) 246-3708
- Joseph B. (918) 949-7401
- Tosha Brown (918) 404-2211
Timeline
Travel Advisor
Chase Travel
10.2022 - Current
Assistant Manager
LivWell Fort Collins
02.2019 - Current
Budtender / Sales Floor Lead / Assistant Manager
LivWell Garden City
07.2017 - 02.2019
Dispatcher
Monitoring America
06.2010 - 12.2016
Head Bartender
Up the Creek
05.2009 - 04.2010
Head Bartender
Norwegian Cruise Lines
04.2005 - 02.2009
Head Bartender
Tulsa Country Club
01.2002 - 02.2005
High School Diploma -
Broken Arrow High School
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