Patrick McGinley
Jersey City
Summary
Dynamic Account Representative with a proven track record at Carahsoft Technology, excelling in sales proficiency and customer relationship management. Achieved significant client satisfaction through effective communication and relationship-building, while expanding the customer base by identifying leads. Recognized for enhancing team collaboration and delivering exceptional service.
Overview
5
5
years of professional experience
Work History
Account Representative
Carahsoft Technology
03.2023 - Current
- Exceeded sales targets through consistent follow-ups and relationship-building with clients.
- Grew customer base by conducting market research to identify and pursue potential leads.
- Enhanced client satisfaction through proactive communication and timely resolution of concerns.
- Completed transactions for customers and built quoted opportunities.
Customer Service Representative
Hotel Bella Grace
05.2021 - 08.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Helped expedite processing of 50 guests per day.
Education
Bachelor of Science - Business Administration
College of Charleston
Charleston, SC12.2022
Skills
- Department collaboration
- Document Management
- Sales proficiency
- Account Management
- Customer relationship management
- Quoting opportunities
Timeline
Account Representative
Carahsoft Technology
03.2023 - Current
Customer Service Representative
Hotel Bella Grace
05.2021 - 08.2021
Bachelor of Science - Business Administration
College of Charleston