Patrick Monte
Lewisville
Summary
Motivated sales professional with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
13
13
years of professional experience
Work History
Account Representative
Scandinavian Tobacco Group
03.2021 - Current
- Boosted client satisfaction by maintaining excellent communication and promptly addressing concerns.
- Exceeded sales targets through consistent follow-ups and relationship-building with clients.
- Expanded customer base by conducting market research and identifying new business opportunities.
- Streamlined account management processes to improve efficiency and reduce errors.
- Collaborated with internal teams to develop tailored solutions for key accounts, fostering long-term partnerships.
- Implemented strategies for upselling and cross-selling products, resulting in increased revenue from existing customers.
Sales Representative
Ashton Distributors Inc.
11.2017 - 03.2021
- Organize promotional events and interacted with community to increase sales volume.
- Accomplish sales goals and boosted revenue by 4% through product knowledge and customer relationship management.
- Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
- Creation of sales strategies to increase points of distribution, shelf space, product positioning, consumer awareness, trial, conversion and user acquisition.
- Building relationships with customers and community to establish long-term business growth.
Manager
Monte’s Cigar Shop
01.2016 - 11.2017
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Police Service Aide
Albuquerque Police Department
05.2011 - 12.2014
- Interacted regularly with citizens to establish rapport and become familiar presence in area.
- Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.
- Actively patrolled assigned areas to prevent and detect roadway crimes.
- Immediately reported deficient streetlights, signs and road surfaces to keep residents safe.
- Conducted thorough investigations of serious injury and fatality traffic accidents.
- Knowledgeable of state statues pertaining to chain of custody.
Education
Psychology
Texas Tech University
Lubbock, TXHigh School Diploma - undefined
La Cueva High School
Albuquerque, NM2011
Skills
- Account servicing
- Merchandising expertise
- Scheduling management
- New and ExsitungProduct promotions
- Expense reporting
- Sales expertise
- Territory Development
- Market Analysis
- Product Development Forecasting
- Stakeholder Management/Engagement
- Knowledgeable of SalesForce, OneDrive, Comp Portal
Accomplishments
- Set Sales Record in Texas Territory
- Trained multiple Sales Associates in "The Art of Selling"
- Implemented solutions to enhance customer experience
- Responsibilities for Regional Accounts increasing revenue by 8%
- Created a training course on products for current and future employees
- New Product Marketing and Development
- Board Member for Sophie's Foundation for Autism
- Coordination of key marketing events
Timeline
Account Representative
Scandinavian Tobacco Group
03.2021 - Current
Sales Representative
Ashton Distributors Inc.
11.2017 - 03.2021
Manager
Monte’s Cigar Shop
01.2016 - 11.2017
Police Service Aide
Albuquerque Police Department
05.2011 - 12.2014
Psychology
Texas Tech University
High School Diploma - undefined
La Cueva High School
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