Patrick Mulderig
Binghamton,NY
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
10
10
years of professional experience
2017
2017
years of post-secondary education
Work History
Store Manager
Barnes and Noble College
Binghamton, NY
06.2024 - Current
- Managed daily store operations and ensured smooth workflow.
- Led staff training sessions and developed team performance.
- Oversaw inventory management and organized stock replenishment.
- Spearheaded a all-inclusive access program, and facilitated the delivery of student materials.
- Managed daily store operations and ensured compliance with company policies.
- Supervised team members and assigned tasks to optimize workflow.
- Trained new staff on customer service standards and store procedures.
- Coordinated inventory management and maintained stock levels effectively.
- Ensured an engaging shopping experience through effective merchandising strategies.
- Developed schedules to meet staffing needs during peak hours.
- Handled customer inquiries and resolved issues promptly and professionally.
- Oversaw cash management processes including daily reconciliation and deposits.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Oversaw record breaking sales figures, 2X our estimated sales goals.
Membership Consultant
Lourdes Health and Fitness
Johnson City, New York
02.2021 - 05.2024
- Assisted members with fitness program selection and enrollment processes.
- Conducted facility tours to highlight amenities and services available to members.
- Addressed member inquiries and resolved issues promptly and professionally.
- Coordinated promotional events to engage potential members and drive membership sales.
- Managed membership database, ensuring accurate records of member information.
- Developed strong relationships with members, fostering a welcoming community atmosphere.
- Collaborated with team members to enhance customer service standards and practices.
- Provided ongoing support for member retention initiatives through personalized outreach efforts.
- Handled incoming calls regarding membership inquiries or requests for additional information.
- Developed relationships with corporate partners to offer discounted membership rates.
Assistant Store Manager
F.Y.E
Johnson City, New York
10.2018 - 01.2021
- Supervised daily store operations and ensured adherence to company policies.
- Trained and mentored staff on customer service techniques and product knowledge.
- Managed inventory levels and coordinated restocking of merchandise efficiently.
- Assisted in developing promotional displays to enhance product visibility.
- Conducted regular staff meetings to communicate updates and reinforce goals.
- Monitored sales trends and provided feedback for strategic planning sessions.
Assistant Store Manager
Rue 21
Johnson City, NY
10.2015 - 09.2019
- Assisted in daily store operations and maintained visual merchandising standards.
- Trained and supervised team members on customer service best practices.
- Implemented inventory control measures to enhance stock management efficiency.
- Broke all UPT, CPT and perfume sales records.
- Was employee of the month for 10 months straight.
- Was promoted to manager within 8 months of initial employment, starting as a temporary store employee for the holiday season.
Education
Associate of Arts - Digital Communications And Media
SUNY Broome Community College
Binghamton, NY 08.2015 - 05.2017
Greene Central High School
Greene, NYSkills
- Inventory management
- Visual merchandising
- Staff training
- Cash reconciliation
- Customer service
- Sales analysis
- Team building
- Member engagement
- Event coordination
- Relationship management
- Problem solving
- Time management
- Effective communication
- Performance evaluation
- Task delegation
- Employee engagement
- Accurate money handling
- Loss prevention procedures
- Operations
- Delegating work
- Report generation
- Payroll management
- Goals and performance
- Operational efficiency
- Competitor monitoring
- POS systems
- Friendly and positive
- Security system monitoring
- Store operations
- Leadership development
- Employee retention strategies
- Team leadership
- MS office proficient
- Sales professional
- Promotional planning
- Leading staff meetings
- Employee supervision and motivation
- Recruitment and hiring
- Bank deposit procedures
- Strategic planning
- Project management
- Store opening and closing procedures
- Mathematical aptitude
- Shift scheduling
- Inventory forecasting
- Sales promotions
Timeline
Store Manager
Barnes and Noble College
06.2024 - Current
Membership Consultant
Lourdes Health and Fitness
02.2021 - 05.2024
Assistant Store Manager
F.Y.E
10.2018 - 01.2021
Assistant Store Manager
Rue 21
10.2015 - 09.2019
Associate of Arts - Digital Communications And Media
SUNY Broome Community College
08.2015 - 05.2017
Greene Central High School