Patrick Murray
Framingham,MA
Summary
Creative Assistant Manager promotes proactive management of team activities and store operations. Skillfully monitors processes to meet changing demands, increase efficiency and boost revenue. Exceptional leadership for sales, customer service and service clerk employees.
Overview
11
11
years of professional experience
Work History
Assistant Store Manager, Specialty
Lowes Home Improvment
Dedham, Massachusetts
10.2023 - Current
- Set weekly goals for each member of the team that aligned with overall business objectives
- Built a culture around pipeline that drove the performance of installed sales in the store.
- Performance management through 1:1s and daily check-ins based around sales per hour, credit cards and pipeline
- Promoted 4 members of the store into the specialty departments
- Only store in the district to hit top line and bottom line revenue for the year resulting in being the only leadership team to recipient of a Lowe’s Excellence Ring
Assistant Store Manager, Operations
Best Buy
Dorchester, MA
08.2021 - 06.2023
- Enabled and empowered employees to drive world-class customer experiences
- Drove employee experience strategy across the micro-market to drive seamless customer experiences
- Analyzed performance indicators against business strategies and lead my team to facilitate growth or improve results
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Handled scheduling for store shifts to achieve adequate staffing.
- Lead efforts to maximize results or provide course correction as needed
- Focused on development of employees to grow their career within the company.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
Retail Supervisor
Best Buy
Framingham, MA
01.2015 - 08.2021
- Maintained positive customer and employee experiences
- Provide positive experiences, skill development and performance management
- Lead efforts to maximize positive results or course-correct when needed
- Focused on the development of associates assigned to me to further their career within the company.
- Supervised daily operations of the store including opening and closing routines, inventory management and stocking shelves.
- Assisted in training new employees on product knowledge, customer service and cash handling procedures.
- Monitored sales performance of team members to ensure goals were met or exceeded expectations.
Education
High School Diploma -
Framingham High School
Framingham, MA05.2009
Skills
- Stock Management
- Department Oversight
- Customer Relations
- Records Management
- Loss Prevention
- Store Organization
- Business Development
- Problem-Solving
- Relationship Building and Management
- Mentoring and Coaching
- Retail Operations
- Sales management
- Performance analysis
- Customer service
- Team building
Accomplishments
- Lead top rated district operations team from January 2020 to my promotion in August 2021.
- Promoted four people while supervisor and another two after becoming manager.
- Only store in district to hit top and bottom line revenue for 2024
- Specialty sales team grew 2% and finished #2 in the district for year to date performance for 2024
- Installed sales grew 11% and finished $250,000 above plan for 2024
- Specialty is growing another 2% as of July 4th, 2025
- Installed sales is flat comping over 2025
Additional Information
- Completed Best Buy Harvest training centered around employee development and personal growth.
Timeline
Assistant Store Manager, Specialty
Lowes Home Improvment
10.2023 - Current
Assistant Store Manager, Operations
Best Buy
08.2021 - 06.2023
Retail Supervisor
Best Buy
01.2015 - 08.2021
High School Diploma -
Framingham High School