Patrick Mwanza

• Improved policyholder satisfaction by ensuring transparent communication and setting realistic expectations throughout claim process.
• Enhanced team productivity by introducing flexible work schedules, accommodating peak processing times.
• Streamlined interdepartmental communication, significantly speeding up claim approval process.
• Evaluated medical records as part of injury claim assessments, ensuring an accurate understanding of treatment costs and recovery timelines.
• Participated in ongoing professional development courses to stay updated on best practices within the industry.
• Organized and led workshops on best practices in claim handling, elevating team's overall performance.
• Mentored junior team members by providing guidance on navigating complex claim scenarios efficiently.

- Ensures the smooth and efficient operations of inventory allocation and change management , by working with the site supervisors and team leaders to coordinate and verify allocation of material to the various boats required.

- Responsible for the active and accurate allocation and stock holding of materials in the warehouse in accordance to standard operating procedures for activities such as verification of incoming and outgoing shipment, binning and cycle counts and stock takes.

- Mentored junior staff members, fostering a positive work environment conducive to professional growth and development.

- Prepared balance sheets, cash flow reports and income statements.