Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Patrick Neal

Greenville,SC

Summary

Skilled server with a strong work ethic and exceptional customer service skills, demonstrated at Chophouse '47 and Olive Garden. Excelled in guest engagement, efficiently managing multiple tables and training new hires. Achieved seamless service transitions and enhanced dining experiences through meticulous attention to detail and proficient use of POS systems.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Server

Local Cue
12.2024 - Current
  • Cultivated warm relationships with regular customers.
  • Local Cue is a team-serving environment and taught me to trust my teammates to ensure our mission goes as smooth as possible.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.

Server

Chophouse 47
07.2023 - 11.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly, with focused attention to detail, to anywhere from 7 to 30 guests per evening.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow to create excellent guest experiences.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Server

Olive Garden - Darden Restaurants
09.2016 - 05.2018
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices, for at least 5 shifts per trainee.

Education

Some College (No Degree) - Science

Tri-County Technical College
Pendleton, SC

Skills

  • Strong work ethic
  • Exceptional customer service
  • Guest engagement and personalization
  • Tableside etiquette
  • Server training

Certification

Napa Valley Wine Academy Level 1 Wine Sommelier

Timeline

Server

Local Cue
12.2024 - Current

Server

Chophouse 47
07.2023 - 11.2024

Server

Olive Garden - Darden Restaurants
09.2016 - 05.2018

Some College (No Degree) - Science

Tri-County Technical College

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