Patrick Page
Palm Coast,FL
Summary
Experienced leader with over 20 years of experience in retail, wholesale and customer/guest service . Excellent reputation for resolving problems and improving customer satisfaction. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Customer-oriented General Manager with 20 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
16
16
years of professional experience
Work History
General Manager
RaceTrac
Flagler Beach, FL
11.2021 - Current
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
- Set clear expectations and created positive working environment for employees.
- Maintained facility and grounds to present positive image.
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
Food Executive Team Leader
Target
Port Orange , Florida
10.2016 - 03.2021
- Motivated staff to perform at peak efficiency and quality.
- Organized and oversaw food service training to educate employees on various tasks, including resetting tables, relaying orders to cooks and upselling food and beverages.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Purchased food and cultivated strong vendor relationships.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Oversaw food preparation and monitored safety protocols.
- Verified prepared food met all standards for quality and quantity before serving to customers.
- Hired and managed all kitchen staff.
- Investigated and integrated enhanced service and team management strategies to boost business profits.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Fresh Area Manager
Southeastern Grocers
Panama City Beach, FL
05.2009 - 10.2016
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Planned operations to meet established schedules, factoring in order demands and business forecasts.
- Maximized resource utilization and achieved production targets by managing day-to-day usage of department resources.
- Transformed underperforming teams into productive, profitable teams.
- Increased profits through effective sales training, troubleshooting P&L areas and training new managers on web-based collecting system and key sales tactics.
- Brought in exceptional candidates to boost team productivity and operational efficiency.
- Drove revenues and team morale by developing and deploying sales contests.
- Exceeded sales forecast figures by Number% regularly through superior customer care.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Resolved conflicts promptly to promote positive environment for customers.
- Oversaw routine maintenance programs and scheduled service to keep equipment functioning at peak levels.
- Evaluated production levels, quality standards and maintenance actions to identify and address operational problems and maintain targets.
Fresh Food Manager
Harris Teeter Supermarkets Inc.
Charlotte , NC
01.2006 - 05.2009
- Maintained compliance with all health code standards.
- Determined and implemented appropriate productivity, quality and service goals.
- Trained and led team of Number department team members.
- Completed cycle counts and monthly inventory.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
- Trained team members in successful strategies to meet operational and sales targets.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage.
- Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Education
Associate Of Arts And Sciences - Communications
Brevard Community College
Cocoa, FLFood Science - Food Science
American Institute Of Baking
Manhattan, KSCertification - Massage And Bodywork Therapy
Allied Health Institute
Ft. Lauderdale, FL05.2010
Skills
- Recruitment
- Workflow planning
- Strategic Planning
- Safe food handling
- Recipes and menu planning
- Scheduling
- Conflict resolution
- Excellent work ethic
- Planning and Coordination
- Training & Development
- Collaboration
- Mathematical Calculation and Reasoning
- Financial Statement Review
- Supplier Monitoring
- Sales Promotion
- Business Leadership
- Department Oversight
- Budget Control
- Performance Assessment
- Customer Service Management
- Focus and Follow-Through
- Training Management
- Team Leadership
- Decision Making
- Finance and Accounting Oversight
- Staff Scheduling
- Deadline Management
- POS Terminal Operations
- Inventory Tracking and Management
- Waste Management and Reduction
Languages
Spanish
Professional Working
Timeline
General Manager
RaceTrac
11.2021 - Current
Food Executive Team Leader
Target
10.2016 - 03.2021
Fresh Area Manager
Southeastern Grocers
05.2009 - 10.2016
Fresh Food Manager
Harris Teeter Supermarkets Inc.
01.2006 - 05.2009
Associate Of Arts And Sciences - Communications
Brevard Community College
Food Science - Food Science
American Institute Of Baking
Certification - Massage And Bodywork Therapy
Allied Health Institute