A dedicated and ambitious Assistant Manager that strives for excellence. A Leader that takes initiative to resolve problems and overcome obstacles. Work ethic that is defined by adaptability and repetitive consistency.
Overview
8
8
years of professional experience
Work History
Team Supervisor
Target
Easton, PA
05.2023 - Current
Manage a team of 20 to 30 associates for overseeing operational needs while enforcing exceptional customer service, setting criteria for staff employees.
Update Floorplan per month by visual team request,
Assign designated responsibilities by department for growth and promotion opportunities.
Controlling inventory to ensure sufficient stock with daily/weekly counts.
Provided training and support to new employees to ensure they understand their job responsibilities.
Assistant Store Manager
The North Face Inc.
Tannersville, PA
01.2019 - 05.2023
Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling and training.
Promoted 4 internal employees to Supervisor Roles.
Lead a team of 40 or more, delegating responsibilities in support of operational needs.
Increased ADS, UPT, and Conversion within timelines as Acting Store Manager.
Handled complaints from customers by empathetically listening, recording details and offering solutions.
Assistant /Merchandiser/Hiring and Recruiting Manager
G.H. Bass
Tannersville, PA
11.2015 - 06.2018
Opened and filled all roles in a timely manner, supporting Operations, Merchandising , and long-term hiring of employees.
Managed returns process by coordinating with staff on restocking procedures.
Communicated effectively with cross-functional teams to ensure timely completion of projects.
Created and maintained accurate product records, SKUs, pricing, and other related information in the system.
Education
Associate of Arts - Business Studies
Northampton Community College
Bethlehem, PA
06-2013
Skills
Retail Management and Leadership
Vendor Relationships and Customer Focus
Quick Leaner and Team Player
Results Driven and Adaptability
Timeline
Team Supervisor
Target
05.2023 - Current
Assistant Store Manager
The North Face Inc.
01.2019 - 05.2023
Assistant /Merchandiser/Hiring and Recruiting Manager