Patrick Piwowarczyk
Chicago,IL
Summary
Experienced professional with over 6 years in diverse industries, specializing in client success, field operations, and analysis. Demonstrated success in elevating team impact through implementing best-in-class practices and driving product adherence for major clients. Skilled in managing complex projects, creating standardized procedures, and ensuring readiness for successful SaaS initiatives.
Overview
7
7
years of professional experience
Work History
Client Partner, Lead Field Operations
XSELL Technologies
08.2023 - Current
- Instrumental in boosting tool adherence by 50% through insightful data analysis and collaborative team efforts
- Lead complex cross-functional projects, ensuring the alignment of product strategy initiatives and enhancements with client needs.
Lead, Field Operations
XSELL Technologies
11.2022 - 08.2023
- Responsible for developing and implementing standardized procedures across the organization, including comprehensive documentation for client reporting setup and maintenance
- Recognized for enhancing on-site team impact through the introduction of a best-in-class client site visit process.
Client Success Manager
XSELL Technologies
01.2022 - 11.2022
- Manage contract with Fortune 50 client, providing AI Agent assist software
- Overseeing all aspects of product including leading product improvement initiatives, ensuring deployment readiness in new spaces, and interacting with all levels throughout client's organization.
Client Solutions
SS&C Eze
01.2020 - 01.2022
- Serve as the key client contact, frequently interacting with Portfolio Managers, Traders, CFO's, CTO's, Operations, and IT support
- Additionally consult with clients to deliver solutions on day-to-day product inquiries
- Work closely with internal teams to ensure solution is efficiently presented and implemented for client.
Analyst- Field Financial Controls
T-Mobile
02.2018 - 01.2020
- Provided insight into customer promotions and observed trends (gaming on promotions etc.)
- Created reporting for coaching of sales team when areas of improvement were observed
- Additionally, conducted quarterly store audits to ensure compliance and inventory accuracy with allocations.
Associate Analyst- Customer Operations
T-Mobile
01.2017 - 02.2018
- Provided technical support to sales teams through various channels including phone, email, slack, and skype
- Provided operational training via WebEx and in person to new Dealer partner store owners.
Education
BACHELOR OF SCIENCE - Bio-Chemistry
Dominican University
River Forest, ILSkills
- Client Success and Relationship Management
- Project Leadership
- Process Creation and Documentation
- Problem Solving and Compliance
- Proficient in Agile Methodology and Jira
- Strategic Thinking and Analysis
- Proficient in Microsoft Office
- Microsoft SQL Server and Snowflake
Timeline
Client Partner, Lead Field Operations
XSELL Technologies
08.2023 - Current
Lead, Field Operations
XSELL Technologies
11.2022 - 08.2023
Client Success Manager
XSELL Technologies
01.2022 - 11.2022
Client Solutions
SS&C Eze
01.2020 - 01.2022
Analyst- Field Financial Controls
T-Mobile
02.2018 - 01.2020
Associate Analyst- Customer Operations
T-Mobile
01.2017 - 02.2018
BACHELOR OF SCIENCE - Bio-Chemistry
Dominican University
Similar Profiles
Leela Krishna RaaviLeela Krishna Raavi
Data Science Manager at XSell Technologies Inc.Data Science Manager at XSell Technologies Inc.
ASHLEIGH RAWSONASHLEIGH RAWSON
Executive Assistant at XSell CoachingExecutive Assistant at XSell Coaching
Kendall AllenKendall Allen
Marketing Assistant at Xsell RealtyMarketing Assistant at Xsell Realty