Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Patrick Reyes

San Francisco,CA

Summary

Recent computer engineering graduate with IT support experience, possessing strong foundational skills in hardware and software troubleshooting, network protocols, and system administration. Known for quick learning, adapting to new environments, and effective teamwork. Seeking an IT role to apply technical expertise, gain practical experience, and advance in IT support.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Mobility Operations Specialist

Salesforce
08.2023 - Current
  • Daily utilization of ticketing systems for end-user support and provisioning of mobile devices.
  • Effectively manage technical issues, solutions, and sales opportunity progress by creating cases within the help desk system.
  • Identify and resolve escalations while optimizing processes.
  • Ensure up-to-date maintenance of data concerning assets, cases, and employees.
  • Assist with IT asset management
  • Managed corporate carrier accounts (AT&T, T-Mobile, Verizon) as an authorized user.
  • Operated and managed corporate carrier accounts (AT&T, T-Mobile, Verizon) as an authorized user.
  • Diagnosed and managed cellular and carrier issues using business portals.
  • Proficient in mail merge techniques for creating personalized bulk labels efficiently.

IT Help Desk Technician

University of San Francisco
08.2022 - Current
  • Responded to requests for technical assistance via in person, phone, email.
  • Documented issues and generate tickets detailing problems and error's.
  • Responsible for maintaining system access for employees and students.
  • Resolved computer & Network-related hardware & software issues for clients.
  • Managed Mac & Windows machine to be updated and cleaned to current standards.
  • Assisted in the installation and deployment of existing workstations.
  • Provided network troubleshooting with Cisco Identity Services Engine.
  • Created Outage tickets to communicate and assist with vendors.
  • Assisted with standard applications with clients such as Carbonite, Jabber, and Sophos.
  • Connected computers, printers and mobile devices to existing USF networks.
  • Travelled to other USF campuses to assist with Classroom Technology.
  • Managed Apple Devices in Jamf.

Education

B.S in Computer Engineering -

San Francisco State University
01.2022

Skills

  • Ability to maintain confidentiality and handle sensitive information
  • Remote troubleshooting
  • Skilled Multi-tasker
  • Time management
  • Root-cause analysis
  • Hardware & Software Configuration
  • Active Directory
  • IT Asset Management

Certification

  • Google Technical Support Fundamentals (Coursera), 03/2022
  • The Bits and Bytes of Computer Networking (Coursera), 06/2022
  • Operating Systems and You: Becoming a Power User(Coursera), 07/2022

Timeline

Mobility Operations Specialist

Salesforce
08.2023 - Current

IT Help Desk Technician

University of San Francisco
08.2022 - Current

B.S in Computer Engineering -

San Francisco State University
Patrick Reyes