Patrick Ryan
Cleveland,OH
Summary
Dedicated to accuracy and objectivity in the performance of all duties. Well-read and excellent oral and written communicator. Able to work well with teammates, internal customers, and external customers, including law enforcement and State Agencies. Variety of computer experience. Accomplished and respected mentor. Outstanding facilitator. I am participating in a course of study on applications of Artificial Intelligence (AI).
Overview
29
29
years of professional experience
Work History
Agent Recruiter
National Enterprise Systems
03.2024 - 09.2024
- Utilized knowledge of Bank of America First Party Collections program to identify, recruit, interview, and hire agents for various collection programs.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
Administrator
National Enterprise Systems
05.2023 - 03.2024
- Tracked attendance, agents training, submitted tickets for updates, and processed paperwork for new hires and terminations.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
Supervisor/Team Lead
National Enterprise Systems
02.2021 - 05.2023
- Monitored performance of 10 to 20 Collection Agents, coached agents during calls, developed corrective action plans, and completed quality reports.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Collection Agent
National Enterprise Systems
02.2020 - 02.2021
- Made outbound calls to delinquent accounts to find solutions for various loan and credit card programs.
- Maintained accurate records of all collection activities, allowing for better tracking and analysis of performance metrics.
- Successfully worked 100% remote for several months.
- Enhanced customer satisfaction by providing empathetic support, understanding their financial situations, and offering tailored solutions.
Warehouse Associate
Amazon Fulfillment Center
12.2019 - 01.2020
- Stowed products for order fulfillment.
- Worked safely around moving machinery.
Surveillance Observer / Lead Surveillance Observer
Hard Rock Rocksino Northfield Park/MGM Northfield Park
02.2015 - 11.2019
- Observed and reported on operations, conducted video reviews, assisted in training new Observers, and performed Supervisor duties when needed.
- Assisted in training new observers, sharing knowledge and best practices for accurate reporting procedures.
- Improved team efficiency by effectively communicating findings with colleagues and supervisors.
Security Officer
Hard Rock Rocksino Northfield Park
12.2013 - 02.2015
- Coordinated security activities, provided security escorts, and maintained positive relationships within the Security Department.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
Mathematics Teacher
Maple Heights City School District
01.2001 - 06.2013
- Organized classroom activities, maintained records, and provided reports for student groups from 10 to 30.
- Collaborated with fellow math teachers on curriculum development, resulting in more cohesive and comprehensive program.
- Prepared and implemented lesson plans covering required course topics.
- Work from home activities included lesson planning, grading, and reporting.
Mathematics Teacher
Ohio Department of Youth Services
01.1996 - 08.2000
- Collaborated with fellow math teachers on curriculum development, resulting in more cohesive and comprehensive program.
- Prepared and implemented individualized lesson plans covering required course topics for groups of 10 to 20 students.
Education
Masters in the Art of Teaching -
Marygrove College
Detroit, MI01.2000
Bachelor of Science: Mathematics - Mathematics
Baldwin-Wallace College
Berea, OH01.1991
Skills
- Problem-solving skills
- Positive Attitude
- Customer service and care
- Clear Verbal & Written Communication
- Internet savvy
- Microsoft Office
- Attention to Detail
- Social Media Savvy
- Communication Software (Skype, Zoom, etc)
- Learning Thread studying AI
Languages
English
Native or Bilingual
Timeline
Agent Recruiter
National Enterprise Systems
03.2024 - 09.2024
Administrator
National Enterprise Systems
05.2023 - 03.2024
Supervisor/Team Lead
National Enterprise Systems
02.2021 - 05.2023
Collection Agent
National Enterprise Systems
02.2020 - 02.2021
Warehouse Associate
Amazon Fulfillment Center
12.2019 - 01.2020
Surveillance Observer / Lead Surveillance Observer
Hard Rock Rocksino Northfield Park/MGM Northfield Park
02.2015 - 11.2019
Security Officer
Hard Rock Rocksino Northfield Park
12.2013 - 02.2015
Mathematics Teacher
Maple Heights City School District
01.2001 - 06.2013
Mathematics Teacher
Ohio Department of Youth Services
01.1996 - 08.2000
Masters in the Art of Teaching -
Marygrove College
Bachelor of Science: Mathematics - Mathematics
Baldwin-Wallace College
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