Bradley Webb
Solon
Summary
Ambitious, and self motivated individual with strong business skills, attention to detail, and almost three years of experience managing a small business. Very prominent with online systems, and experience with customer service from time as a debt collector.
Overview
5
5
years of professional experience
Work History
Debt Collector
National Enterprise Systems
03.2023 - 12.2023
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group.
- Collected on delinquent accounts to reduce overdue balances.
- Collaborated with other departments to verify customer compliance with payment plans.
- Maintained accurate records of customer accounts, payments and payment plans.
Office Manager
Shaker Dance Academy
06.2019 - 03.2023
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Oversaw quality control and productivity rates to increase revenue and production times.
- Maintained computer and physical filing systems.
- Coached new hires on company processes while managing employees to achieve maximum production.
Crew Member
Waterway Carwash
07.2018 - 05.2019
- Assisted other team members to achieve goals.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked well with teammates and accepted coaching from management team.
- Safely transported vehicles to cleaning stations.
Education
No Degree - Operations Management- Fisher School of Business
Ohio State University
Columbus, OH04.2025
No Degree - Marketing
Bowling Green State University
Bowling Green, OH04.2023
High School Diploma -
Solon High School
Solon, OH06.2020
Skills
- Quality Assurance
- Staff Development and Training
- Complex Problem Solving
- Decision Making
- Handling Customer Complaints
- Customer Service Management
- Multitasking and Prioritization
- Confidence and Drive
- Leadership
Timeline
Debt Collector
National Enterprise Systems
03.2023 - 12.2023
Office Manager
Shaker Dance Academy
06.2019 - 03.2023
Crew Member
Waterway Carwash
07.2018 - 05.2019
No Degree - Operations Management- Fisher School of Business
Ohio State University
No Degree - Marketing
Bowling Green State University
High School Diploma -
Solon High School
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