Patrick Ryan Moffett
Wichita Falls
Summary
Detail-oriented System Administrator and Technical Support Specialist with a Secret T3 Clearance and CompTIA Security+ certification. Over 3 years of experience in IT support within DoD environments, troubleshooting hardware, software, and network infrastructure. Adept at diagnosing and resolving cybersecurity issues, managing IT assets, and providing remote and in-person technical support. Strong expertise in Active Directory administration, PowerShell scripting, and ticketing systems (ServiceNow, Remedy). Committed to ensuring optimal system performance and security compliance in classified and unclassified network environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
System Administrator
US Air Force
07.2021 - Current
- Provide technical support for over 20K end-users, troubleshooting hardware/software issues remotely and on-site
- Diagnose and resolve network issues, ensuring secure and efficient operations across NIPR and SIPR networks
- Administer Microsoft Active Directory, managing user accounts, group policies, and permissions
- Perform patch management, system updates, and cybersecurity compliance measures in alignment with DoD protocols
- Utilize ServiceNow and Remedy to document and track IT service requests, ensuring timely resolution
- Support Video Teleconference (VTC) systems including Cisco Codec and Crestron units for mission-critical communications
- Develop and deploy PowerShell scripts to automate IT administrative tasks and enhance efficiency
- Manage an inventory of 1,000+ IT assets across 8 organizations, ensuring proper tracking and deployment
Store Manager
Safeway
05.2014 - 03.2021
- Led a team of 150+ employees, overseeing daily operations and ensuring compliance with company policies
- Managed an inventory valued at $2M, coordinating logistics and supply chain processes
- Provided high-level problem resolution and conflict management, fostering a customer-focused environment
Education
Associate's Degree - Information Technology
Community College of the Air Force
Bachelor of Arts - Information Technology
Southern New Hampshire University
Manchester, NH05.2025
Skills
- Active Directory
- Windows/MacOS
- IT troubleshooting
- MDM deployment
- Security patching
- Vulnerability assessments
- User access controls
- Diagnosing hardware issues
- Diagnosing software issues
- VTC system support
- PowerShell scripting
- Asset Management
Awards
- Airman of the Quarter & Airman of the Year
- John L. Levitow Education Award
- Air and Space Achievement Medal for Exemplary Performance
Certification
CompTIA Security+
Secret T3 Clearance (Active)
Timeline
System Administrator
US Air Force
07.2021 - Current
Store Manager
Safeway
05.2014 - 03.2021
Bachelor of Arts - Information Technology
Southern New Hampshire University
Associate's Degree - Information Technology
Community College of the Air Force
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