Patrick Sharp
Justin,Texas
Summary
Dynamic professional with a proven track record in high-pressure environments, including Sacred Cross EMS. Excelled in decision-making and interpersonal communication, adeptly managing large volumes of calls and ensuring efficient dispatching. Demonstrated exceptional customer service skills and multitasking abilities, significantly enhancing operational efficiency.
Overview
13
13
years of professional experience
Work History
Dispatcher
Sacred Cross EMS
Denton, TX
05.2022 - Current
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Advised personnel about accidents, weather conditions or other hazards.
- Determined types or amounts of equipment, vehicles or personnel to meet work orders or specifications.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
Casino Table Games Dealer
Winstar World Casino And Resort
Thackerville, OK
10.2018 - 02.2022
- Maintained a fast, smooth game pace by efficiently handling chips, money, and cards.
- Computed amounts of players' wins or losses by scanning tickets to calculate the amount of money won.
- Provided gambling chips and coin money in exchange for legal currency for players to join in games.
- Educated guests on house rules and procedures specific to each game.
- Kept up-to-date on new games and strategies to improve performance as a dealer.
Deli Clerk
Tom Thumb Food Stores
Roanoke, TX
05.2014 - 10.2018
- Greeted customers at the counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Restocked supplies, and prepared additional ingredients during downtime for expected busy periods.
- Updated food displays, cases and other customer-facing areas to increase sales of special items.
- Maintained cleanliness of the deli area and equipment.
Courtesy Clerk
Homeland Grocery
Justin, TX
03.2013 - 04.2014
- Bagged customer items efficiently, using proper techniques to protect delicate items and separate different groups of merchandise.
- Returned unwanted items to the correct store locations, and restocked shelves.
- Addressed customer needs for price checks and merchandise retrieval from upper shelves, or the stockroom.
Courtesy Clerk
Albertsons Grocery Store
Roanoke, TX
06.2012 - 03.2013
Education
High School Diploma -
Northwest High School
Justin, TX05.2014
Skills
- Driver communication
- Decision-making
- Dispatching procedures
- Radio communication
- Interpersonal communication
- Multitasking abilities
- Problem solving
- Critical thinking
- Conflict resolution
- Customer service skills
Timeline
Dispatcher
Sacred Cross EMS
05.2022 - Current
Casino Table Games Dealer
Winstar World Casino And Resort
10.2018 - 02.2022
Deli Clerk
Tom Thumb Food Stores
05.2014 - 10.2018
Courtesy Clerk
Homeland Grocery
03.2013 - 04.2014
Courtesy Clerk
Albertsons Grocery Store
06.2012 - 03.2013
High School Diploma -
Northwest High School
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