Patrick Shiel
Charlotte,NC
Summary
I began my career in the credit union world as a Teller Supervisor, where I developed a deep appreciation for the “member first” mentality-an approach that has guided me throughout career. With a strong background in both sales and customer service, I am an ideal candidate for any position.
Overview
22
22
years of professional experience
Work History
Real Estate Agent
Keller Williams
11.2025 - Current
- Facilitated client consultations to assess needs and preferences in property selection
- Developed tailored marketing strategies to promote listings effectively
- Negotiated purchase agreements, ensuring favorable terms for clients
- Conducted market analysis to provide clients with up-to-date pricing information
Mortgage Loan Originator
Citizens Bank
07.2024 - 05.2025
- My focus at Citizens has been Community Reinvestment Act (CRA) lending; working with Low-to-Moderate Income (LMI) agencies to establish and build new relationships, I’ve facilitated first-time home buyer seminars and housing fairs while maintaining relationships with my Centers of Influence.
VP of Mortgage Lending
Sound FCU
09.2023 - 02.2024
- I created a mortgage department from the ground up, including implementation of our vendors (Appraisal Company, credit providers, Mortgage Insurance companies), creating the (POS) software, web design, and obtaining Fannie/Freddie approval. I was also responsible for strategic planning of the department and creating the budget.
Mortgage Loan Originator
Mortgage Markets CUSO
03.2019 - 09.2023
- By working with our Credit Union partners and their membership, I helped build their mortgage pipeline, utilizing VA, FHA, CHFA and USDA and conventional mortgages.
- I closed 173 loans for $35.5 MM in 2022 and 72 loans for $22.2 MM in 2023
Mortgage Loan Originator
American Eagle Financial Credit Union
01.2012 - 03.2019
- Working closely with potential borrowers, I was able to place them in the product that best suited their needs, while staying up to date with current regulations.
- I closed 208 loans for $43.6 MM in 2017 and 198 loans for $43.3 MM in 2018
Mortgage Processor
American Eagle Financial Credit Union
04.2009 - 01.2012
- Processed mortgage applications, ensuring compliance with federal regulations and internal policies.
- Reviewed documentation for accuracy, verifying borrower information and financial data.
- Coordinated with underwriters to facilitate timely loan approvals and resolve discrepancies.
- Maintained organized records of loan files, enhancing retrieval efficiency and reducing processing time.
Teller Supervisor
American Eagle Financial Credit Union
08.2003 - 04.2009
- Supervised daily operations of teller line, ensuring efficiency and exceptional customer service.
- Trained and mentored team members on banking procedures and compliance regulations.
- Implemented process improvements that enhanced transaction accuracy and reduced wait times.
- Monitored cash flow and balanced cash drawers to maintain operational integrity.
Education
Bachelors Degree -
New England College of Business
01.2018
Skills
- With over 25 years in the financial industry, my career has been defined by building trusted client relationships, consistently exceeding sales targets, and delivering solutions that align with both customer needs and business goals
Timeline
Real Estate Agent
Keller Williams
11.2025 - Current
Mortgage Loan Originator
Citizens Bank
07.2024 - 05.2025
VP of Mortgage Lending
Sound FCU
09.2023 - 02.2024
Mortgage Loan Originator
Mortgage Markets CUSO
03.2019 - 09.2023
Mortgage Loan Originator
American Eagle Financial Credit Union
01.2012 - 03.2019
Mortgage Processor
American Eagle Financial Credit Union
04.2009 - 01.2012
Teller Supervisor
American Eagle Financial Credit Union
08.2003 - 04.2009
Bachelors Degree -
New England College of Business