Patrick Stattel
Franklin Square,NY
Summary
Proactive, positive, and detail-oriented business professional with 10+ years in customer service. Hands on knowledge and experience in content marketing, creative marketing, and promotional event management. Core competencies include project management, sales and market planning, problem solving, and effective communication on all levels of the organization
Overview
13
13
years of professional experience
Work History
Bookkeeper/Customer Service Representative
King Kullen Grocery Co
Garden City, NY
09.2024 - Current
- Performed bookkeeping and accounting consulting services.
- Utilized accounting software to streamline bookkeeping processes, increasing efficiency.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Initiate returns, resolve customer issues and/or escalate complaints to management as appropriate
- Responsible for maintaining daily office procedures and transactions
- Handle phone inquiries and assist customers with pricing and item locations within store
Store Trainer
King Kullen Grocery Co
, NY
03.2023 - 09.2024
- Conduct training for cashiers, bookkeepers, scanners, and receivers at all King Kullen and Wild by Nature locations.
- Use various training methods to engage employees, including hands-on and interactive activities.
- Implementation and rollout of store applications, including POS, store process enhancements, and new procedures.
- Collaborate with store management, as well as corporate executives, to ensure training needs are met.
- Communicate company policies and procedures and elicit feedback from store management and trainees to measure the effectiveness of the training curriculum.
Passenger Service Agent/Gate Agent
Finnair
Queens, NY
07.2022 - 03.2023
- Assist passengers with check-in, including tagging luggage, printing boarding passes, and gate direction
- Ensure passengers possess proper documents to travel
- Handle seating arrangements, rebooking tickets, printed final paperwork for flight, and other traveling accommodations
- Make boarding announcements, manage standby passengers, monitor jetway doors during boarding and disembarkation, and assist in various customer service duties
Passenger Service Agent/Gate Agent
Hallmark Aviation
Queens, NY
03.2022 - 06.2022
- Assist passengers with check-in, including tagging luggage, printing boarding passes, and gate direction
- Ensure passengers possess proper documents to travel
- Handle seating arrangements, rebooking tickets, printed final paperwork for flight, and other traveling accommodations
- Make boarding announcements, manage standby passengers, monitor jetway doors during boarding and disembarkation, and assist in various customer service duties
Passenger Service Agent/Gate Agent
Swissport Aviation
Queens, NY
09.2021 - 03.2022
- Assist passengers with check-in, including tagging luggage, printing boarding passes, and gate direction
- Ensure passengers possess proper documents to travel
- Handle seating arrangements, rebooking tickets, printed final paperwork for flight, and other traveling accommodations
- Make boarding announcements, manage standby passengers, monitor jetway doors during boarding and disembarkation, and assist in various customer service duties
Freelance Social Media Consultant
Stattel Media
Franklin Square, NY
06.2017 - 09.2021
- Contracted with clients to effectively improve overall digital and social media marketing strategies
- Clients include RISE BREWING CO., Great North Apparel, SERNES, Stay Wear Clothing, TEC Resource Center
- Google and Facebook ad placement
- Designed and implemented email marketing campaigns
- Created brand Ambassador programs
- Created social media campaigns using Instagram, Facebook and LinkedIn
- Website postings and SEO analysis
Customer Service Desk Representative
King Kullen Grocery Co., Inc.
Franklin Square, NY
05.2014 - 09.2021
- Initiate returns, resolve customer issues and/or escalate complaints to management as appropriate
- Responsible for maintaining daily office procedures and transactions
- Handle phone inquiries and assist customers with pricing and item locations within store
- Bookkeeping serves as needed
Intern
Katz Nassau Agency Inc.
Rockville Centre, NY
12.2016 - 03.2017
- Assisted with promoting company image and focused on increasing business by implementing a social and mass media marketing campaign
- Created and customizing mass emails
- Provided individualized attention to clients to obtain contracts
Intern
Jillian's Circus
Rockville Centre, NY
09.2016 - 11.2016
- Worked on approximately 10 accounts to assist in boosting client's social media reach and increasing business leads & sales by connecting with their target market via social media platforms
Cashier/Stock Clerk
King Kullen Grocery Co., Inc.
Franklin Square, NY
06.2012 - 05.2014
- Managed a cash drawer, reconciled money and handled transactions with the goal of meeting customers desired expectations
- Responsible for adequately stocking grocery store shelves, updating sale tags, and other signage
Education
Bachelor of Arts - Communications and New Media
Molloy College
Rockville Center, NY05.2017
Skills
- Strong work ethic
- Cash handling experience
- Adaptability
- Customer service skills
Communitywork
- Annual Our Lady of Mt Carmel Fundraiser, Franklin Square, NY
- St. Anne's Church, Garden City, NY
Timeline
Bookkeeper/Customer Service Representative
King Kullen Grocery Co
09.2024 - Current
Store Trainer
King Kullen Grocery Co
03.2023 - 09.2024
Passenger Service Agent/Gate Agent
Finnair
07.2022 - 03.2023
Passenger Service Agent/Gate Agent
Hallmark Aviation
03.2022 - 06.2022
Passenger Service Agent/Gate Agent
Swissport Aviation
09.2021 - 03.2022
Freelance Social Media Consultant
Stattel Media
06.2017 - 09.2021
Intern
Katz Nassau Agency Inc.
12.2016 - 03.2017
Intern
Jillian's Circus
09.2016 - 11.2016
Customer Service Desk Representative
King Kullen Grocery Co., Inc.
05.2014 - 09.2021
Cashier/Stock Clerk
King Kullen Grocery Co., Inc.
06.2012 - 05.2014
Bachelor of Arts - Communications and New Media
Molloy College
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