Patrick Stefanak

• Prioritize annual growth within the service contract division of the business
• Maximize revenue potential of each account through upselling system upgrades on as needed basis
• Meet customer needs on a daily basis through strong communication and attentive service
• Built diverse and consistent sales portfolio.
• Collaborate with the construction team to ensure the service contract remains in house post system approval
• Increased repeat business by maintaining regular contact with clients and providing exceptional post-sale support.

• Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
• Collaborate with the National Sales Manager on key accounts within the event business
• Drive business in the golf industry by attending various events & trade shows
• Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
• Streamlined sales processes with our field sales representatives and internal operations team in the golf industry

• Handled customer inquiries and suggestions courteously and professionally.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

• Processed customer service orders promptly to increase customer satisfaction.
• Answered constant flow of customer calls with minimal wait times.
• Primary customer service representative for the Hewlett Packard account. Daily tasks consisted of coordinated deliveries, interacting with HP representatives & handling any issues in a proficient manner.

Town of Oyster Bay Activities Program that is both a social and therapeutic recreation program focused to meet the needs of the mentally challenged and developmentally disabled. G.A.P allows special needs children and adults to experience recreational activities in a supervised setting free of judgement.