Patrick Stephens
Honolulu,HI
Summary
Dependable and charismatic server and leader successful in providing fast, high-quality customer service to guests in many areas in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
8
8
years of professional experience
Work History
Lead Server
Buho Waikiki
10.2019 - Current
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
- Addressed and resolved customer complaints and issues to increase satisfaction and establish trust.
Server
Maui Brewing
07.2019 - 12.2019
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Service Professional
Olive Garden
05.2015 - 06.2019
- Educated staff on organizational mission and goals to help employees achieve success.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Education
No Degree - Graphic Design
Robert Morris University
Coraopolis, PASkills
- Guest Relations
- Order Taking and Processing
- POS Systems
- Conflict Management
- Problem-Solving
- Menu Memorization
- Team Leadership
- High-Volume Dining
- New Employee Mentoring
Timeline
Lead Server
Buho Waikiki
10.2019 - Current
Server
Maui Brewing
07.2019 - 12.2019
Service Professional
Olive Garden
05.2015 - 06.2019
No Degree - Graphic Design
Robert Morris University
Similar Profiles
Emilio GuerraEmilio Guerra
Executive Producer at Buho 44 LLC & SA De CVExecutive Producer at Buho 44 LLC & SA De CV
ANTOANETA PENKOVAANTOANETA PENKOVA
Director administrativo at GRUPO EL BUHODirector administrativo at GRUPO EL BUHO
Rama BudathokiRama Budathoki
Chinese AND ITALIAN CHEF at BUHO RESTURANT AND LOUNGEChinese AND ITALIAN CHEF at BUHO RESTURANT AND LOUNGE
Kalapana MakekauKalapana Makekau
Labor Supervisor at Kore Construction LLCLabor Supervisor at Kore Construction LLC
Daniel FioreDaniel Fiore
Senior Intelligence Analyst at CDC-PSenior Intelligence Analyst at CDC-P