Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
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Patrick Stokes

Minneapolis,MN

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Manager, Sales and Customer Service

Macy's
Maplewood, US
09.2023 - Current
  • Managed multiple departments in store
  • Beauty, Fine Jewelry, Big Ticket, Center Core, Handbags, Woman's Shoes and Backstage
  • Improved operational processes in each department
  • Coached colleauges on selling behaviors in specialty areas
  • Led Counter Manager meetings, helped improve business acumen for the team
  • Guest Speaker for Macys National Captain and Counter Manager Development Program
  • Helped colleauges growth and development, finding the right role for the right person
  • Setting them up for long term success
  • Led Customer Experience for Maplewood Macys, followed up on survey responses, coached colleauges on what excellent customer service means
  • Worked with vendors in beauty to establish a fluid relationship and set up both parties for success
  • Responsible for maintain a neat, clean and well merchandised store
  • Walked store with division team, giving business overview on each department as well as storewide customer experience results

Sales Captain

Macy's
Bloomington, US
12.2021 - 09.2023
  • Helped manage a team in the Men's department at Mall of America Macys
  • Served as manager in charge of credit applications and score card for Mall of America
  • Completed Macys Captain Development Program
  • Responsible for merchandise execution in Men's Department
  • Coached and Trained team on Sales Behaviors, Customer Service Skills, and Merchandising Standards

Education

High school or equivalent - General

Stillwater Area High School
Stillwater, MN
06.2017

Skills

  • Store Management Experience
  • Management
  • American Sign Language
  • Sales
  • Process Improvement
  • Merchandising
  • Business coaching
  • Computer skills
  • Goal setting
  • Conflict resolution
  • Recruiting and interviewing
  • Project management
  • Customer service
  • Staff management
  • Vendor management

Certification

  • Personal Care Assistant, 01/01/20, Present, Attained CBRF Certification in the state of Wisconsin. Average salary of $15-16 per hour
  • First Aid Certification

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Manager, Sales and Customer Service

Macy's
09.2023 - Current

Sales Captain

Macy's
12.2021 - 09.2023

High school or equivalent - General

Stillwater Area High School

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Patrick Stokes