Patrick Thompson
Hixson,TN
Summary
Personable Customer Service Representative experienced in delivering exceptional client experiences. Established rapport with clients through a positive attitude and dedication to customer satisfaction. Committed to contributing to team success and fostering partnerships that drive business growth.
Overview
2
2
years of post-secondary education
18
18
years of professional experience
Work History
Service Manager
Village VW Audi of Chattanooga
Chattanooga, Tennessee
04.2025 - Current
- Managed service department operations for Volkswagen and Audi customer vehicles.
- Coordinated service advisors, technicians, and parts staff at a Chattanooga dealership.
- Reviewed repair orders and service estimates for accuracy and completeness.
- Handled warranty claims and manufacturer service documentation.
- Monitored customer concerns and resolved service issues professionally.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Supported staff by taking on additional responsibilities during busy periods to complete various duties during peak periods or employee absences.
Volkswagen Master Tech/Shop foreman
Village VW of Chattanooga
Chattanooga, Tennessee
01.2021 - 04.2025
- Diagnosed complex Volkswagen vehicle faults using factory scan tools at Village VW Chattanooga.
- Performed advanced engine, transmission, and electrical repairs in dealership service bays.
- Inspected repair orders and verified technician work for Volkswagen service accuracy.
- Resolved complex automotive issues by troubleshooting various components within the system.
Server
The Grand Marlin of Pensacola Beach
Pensacola, Florida
09.2019 - 12.2020
- Utilizing advanced time management skills to provide exceptional service to patrons
- Supported team during peak shifts with steady, professional communication
- Documented customer orders accurately and relayed requests to kitchen staff
Volkswagen Master Technician
Village VW of Chattanooga
Chattanooga, Tennessee
08.2008 - 08.2019
- Performed complex engine, transmission, and drivability repairs in dealership service bays.
- Diagnosed Volkswagen and Audi electrical and mechanical issues using factory scan tools.
- Inspected vehicles for warranty, recall, and safety service requirements.
Education
Automotive Mechanics - Automotive Engineering
Universal Technical Institute
Exton, PA 01.2004 - 05.2006
Skills
- Service department operations
- Warranty administration
- Dealer management systems
- Customer relationship management
- Documentation and reporting
- Operational efficiency
- Analytical thinking
- Staff management
- Team leadership
- Attention to detail
- Effective communication
- Conflict resolution
Timeline
Service Manager
Village VW Audi of Chattanooga
04.2025 - Current
Volkswagen Master Tech/Shop foreman
Village VW of Chattanooga
01.2021 - 04.2025
Server
The Grand Marlin of Pensacola Beach
09.2019 - 12.2020
Volkswagen Master Technician
Village VW of Chattanooga
08.2008 - 08.2019
Automotive Mechanics - Automotive Engineering
Universal Technical Institute
01.2004 - 05.2006