Patrick Walsh
Oshkosh
Summary
Dynamic, customer-focused manager with a proven track record in team building, leadership, and motivation. Expertise in fostering strong customer relationships and leveraging analytical problem-solving skills to drive organizational success. Committed to enhancing employee engagement through effective training, monitoring, and morale-boosting initiatives that elevate overall performance. Results-oriented professional dedicated to making impactful decisions that contribute to a thriving workplace culture.
Overview
10
10
years of professional experience
Work History
Store Manager
Play It Again Sports
05.2023 - Current
- As Store Manager at Play It Again Sports, I was responsible for overseeing all daily operations, including sales performance, inventory management, and staff supervision to ensure an efficient and customer-focused environment. Handled product ordering and invoicing, created and processed purchase orders (POs), and maintained strong vendor relationships to keep inventory levels optimized. My role involved monitoring financial reports, setting sales goals, training and scheduling employees, and ensuring compliance with company policies and visual merchandising standards. Through effective leadership and operational management, I consistently drove store profitability and enhanced the overall customer experience.
Customer Service Representative
Spectrum
03.2020 - 02.2023
- Served as an Inbound Call Specialist for Spectrum, handling a high volume of customer calls related to TV, internet, home phone, and mobile services. Provided effective troubleshooting support, delivered clear and accurate product knowledge, and assisted customers with billing inquiries, account changes, and advanced customer profile issues. Navigated multiple systems to document interactions, resolve concerns efficiently, and ensure first-call resolution whenever possible. Maintained a customer-focused approach while meeting performance metrics, adhering to compliance standards, and delivering professional, solution-oriented service across a wide range of customer needs.
Data Entry Specialist
Extreme Customs
03.2017 - 02.2020
- Worked as a Data Entry Specialist at Extreme Customs, an aftermarket tire and wheel retailer, responsible for uploading, updating, and maintaining accurate product listings on the company website. Collaborated closely with the sales team to build custom vehicle models, generate quotes, and create rendered product images used in customer proposals. Ensured product data accuracy, pricing consistency, and timely updates while overseeing and supervising the data entry team to maintain productivity, quality standards, and efficient workflow across daily operations.
Customer Service Representative
Eastbay
12.2015 - 03.2017
- Served as a Customer Service Agent at Eastbay and advanced to a Tier 3 Representative, providing professional inbound phone support for sales, in-depth product knowledge, order status inquiries, and in-store issue resolution. Supported a global customer base while handling calls across seven different affiliated brands, managing both standard and escalated customer concerns. Consistently delivered high-quality service by resolving complex account and order issues, collaborating with internal teams, and maintaining strong communication skills in a fast-paced, multi-brand environment.
Education
High school diploma -
Oshkosh West
Oshkosh, WI06.2017
Skills
- Microsoft Office
- Organizational skills
- Customer service
- Inventory control
- Supervising experience
- Mechanical knowledge
- Data entry
- Phone Etiquette
- Inventory management
- Problem-solving
Accomplishments
- Increased sales by 42% by coaching crew members on new merchandising standards, product knowledge and customer oriented mentality.
- Achieved 7K sales by introducing Sideline Swap in 5 months as a new sales program for used gear.
Languages
English
Native or Bilingual
Timeline
Store Manager
Play It Again Sports
05.2023 - Current
Customer Service Representative
Spectrum
03.2020 - 02.2023
Data Entry Specialist
Extreme Customs
03.2017 - 02.2020
Customer Service Representative
Eastbay
12.2015 - 03.2017
High school diploma -
Oshkosh West